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Money Marketing: Preventing foreseeable harm under Consumer Duty

In a recent Money Marketing opinion piece, Joe Norburn, CEO of TCC Group (TCC, Momenta and Recordsure), explores how the FCA’s latest guidance reinforces a core Consumer Duty expectation: firms should proactively identify and address foreseeable harm before it emerges through complaints, arrears or other traditional

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Consumer duty Recordsure

IFA: The FCA’s Consumer Duty challenge is changing shape

Recently featured in the IFA Magazine, Joe Norburn, CEO at TCC Group (TCC, Recordsure and Momenta) , outlines how the FCA’s expectations under the Consumer Duty are evolving, with a clear shift towards evidencing customer outcomes rather than simply reporting on implementation progress. As firms enter a more mature

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