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Webinar recap: How RegTech can help C&R firms monitor and evidence Consumer Duty outcomes
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How AI can help firms futureproof for Consumer Duty success
Harnessing the power of Artificial Intelligence across the financial service sector has been a regular topic in FCA communications in recent months. At the beginning of October, the FCA’s Chief Data, Information and Intelligence Officer, Jessica Rusu said “We know AI has the potential to

Futureproofing for Consumer Duty: Evaluating, evidencing and improving consumer outcomes (Part 5 of 5)
In the final instalment of our five-part Consumer Duty mini-series, Recordsure’s Senior Product Manager, Olivia Fahy and Chief Product and Commercial Officer, Garry Evans lift the lid on how ConversationReviewAI produces powerful data which can propel a QA team’s effectiveness to another level. Firms that

Futureproofing for Consumer Duty: Transform your Quality Assurance to innovate beyond random sampling (Part 4 of 5)
Never before has Artificial Intelligence captured the public’s imagination quite as it does today – with innovative products like ChatGPT making novel content creation available to the mainstream. However, content creation and content analysis are two very different things as Recordsure’s Senior Product Manager, Olivia

Futureproofing for Consumer Duty: Utilise speech analytics to process risks in customer conversations (Part 3 of 5)
The role of AI in the financial service sector has been a widely discussed topic by the FCA in recent months, and the regulator’s Chief Data, Information Intelligence Officer, Jessica Rusu, continued this in her recent ‘AI: Flipping the coin in financial services’ speech. Never