The FCA’s Consumer understanding: good practice and areas for improvement publication reinforces a key supervisory message under the Consumer Duty: firms are now expected to evidence how consumer understanding is being achieved, monitored and improved over time, not simply describe the steps they have taken to simplify communications.    Consumer understanding is a core

The FCA has published its Regulatory Priorities report for the mortgages sector, setting out where it will focus supervisory attention over the year ahead. Covering mortgage and home finance lenders, administrators and intermediaries, the report is designed to give boards and senior leaders a stronger sight of regulatory expectations,

The FCA’s Regulatory Priorities: Payments report for 2026 outlines the supervisory focus for payment and e-money firms and serves as a practical guide for boards and senior managers, highlighting key areas where regulatory scrutiny will intensify over the coming year.  Four core themes for the payments sector The report emphasises four

In March 2026, the FCA published its first Regulatory Priorities reports for Wholesale Markets and the Wholesale Buy Side, replacing more than 40 portfolio letters with a single, outcomes‑focused statement of supervisory expectations. The shift is significant. These reports are aimed directly at boards and senior management and

The FCA’s Regulatory Priorities: Retail Banking report for 2026 sets out a more focused and outcome‑driven supervisory agenda for retail banks and building societies. While many of the themes will be familiar, the report marks a shift in emphasis: from policy alignment and stated intention to demonstrable oversight, data and evidence.

As firms prepare for their third annual Consumer Duty Board report, expectations are shifting from demonstrating governance and management information (MI) to evidencing effectiveness and measurable improvements in customer outcomes.    Senior leaders and Boards need confidence that what they are signing off is grounded in defensible evidence across products, channels and customer cohorts.    For