Organisations can engage in a huge number of daily conversations with their customers

Telephone conversations, face-to-face meetings and written correspondence provide invaluable information for optimising regulatory compliance, risk management, customer care and sales.

Harnessing this data through traditional methods is difficult at scale. This often forces the adoption of random sampling of smaller segments in the hope that wider systemic trends might surface.

Legacy processes create blind spots which risk:

  • Incomplete audit trails and failure to support customers
  • Regulatory fines and missed revenue opportunities
  • Damage to brand reputation and consumer trust

Watch the demo

Recordsure demo video thumbnail

Improving customer outcomes with advanced conversational analytics and automation

conversation analytics

Recordsure builds pioneering tools that can gather data from all customer interactions, automatically interpret the information in much the same way a human reviewer would, then leverage commercially valuable insights and significant cases for follow-up action.

Using AI technology to do the heavy lifting

  • Stay on top of 100% of accounts 24:7 and speed up remediation projects
  • Streamline monitoring activity and lower costs in the process
  • Automatically flag hidden risks, opportunities and important events

Driving performance and culture in regulated industries

Compliance

Automatically flag high-risk interactions and potentially vulnerable customers

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Compliance | Recordsure
Sales and customer care | Recordsure

Sales

Optimise customer experience across the board and make every rep a star performer

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Operations

Automate labour-intensive tasks to drive efficiencies in day-to-day processes and remediation projects

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Operations | Recordsure
Training | Recordsure

Training

Define what excellence looks like and then share best practice with the team

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time saving efficiencies vs traditional methods

review coverage - no more need for incomplete random sampling

cost saving in past business reviews

Recognition

EBA Innovation Award

Innovation Award ‘One to Watch’
2019

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Recordsure | Fintech 100 icon

Fintech 100
2018

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Recordsure | Power 50 icon

Fintech Power 50
2018

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RegTech 100

Regtech 100
2018

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Cutting edge technology which learns for itself:

the more it is used the smarter it gets

Latest Insights

Building Trust in AI | Financial Services | Recordsure

AI, financial services, and the paradox of building trust

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Given the chance, AI will be fundamental to restoring the public’s faith in the financial sector. If – that is – it can build up its own store of public trust.

EBA Ones to Watch | Innovation | Recordsure

Recordsure named in Europe’s ‘Ones to Watch’ list for Innovation

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Recordsure named in ‘Ones to Watch’ for innovation in a list of business excellence published by the European Business Awards, one of world’s largest and longest running business competitions.

What can smartphones teach us about compliance and financial services?

What can smartphones teach us about compliance and financial services?

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The reason phone adverts usually show the display time as 10.08 and the lessons financial services firms can take from this

Supporting vulnerable customers

Will technology end up protecting or victimising vulnerable customers?

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With the digitisation of banking at risk of creating vulnerable customers, there is an irony that technology also holds the key to exponentially improving customer care.

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