Organisations can engage in a huge number of daily conversations with their customers

Telephone conversations, face-to-face meetings and written correspondence provide invaluable information for optimising regulatory compliance, risk management, customer care and sales.

Harnessing this data through traditional methods is difficult at scale. This often forces the adoption of random sampling of smaller segments in the hope that wider systemic trends might surface.

Legacy processes create blind spots which risk:

  • Incomplete audit trails and failure to support customers
  • Regulatory fines and missed revenue opportunities
  • Damage to brand reputation and consumer trust

Watch the demo

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Improving customer outcomes with advanced conversational analytics and automation

conversation analytics

Recordsure builds pioneering tools that can gather data from all customer interactions, automatically interpret the information in much the same way a human reviewer would, then leverage commercially valuable insights and significant cases for follow-up action.

Using AI technology to do the heavy lifting

  • Stay on top of 100% of accounts 24:7 and speed up remediation projects
  • Streamline monitoring activity and lower costs in the process
  • Automatically flag hidden risks, opportunities and important events

Driving performance and culture in regulated industries

Compliance

Automatically flag high-risk interactions and potentially vulnerable customers

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Compliance | Recordsure
Sales and customer care | Recordsure

Sales

Optimise customer experience across the board and make every rep a star performer

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Operations

Automate labour-intensive tasks to drive efficiencies in day-to-day processes and remediation projects

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Operations | Recordsure
Training | Recordsure

Training

Define what excellence looks like and then share best practice with the team

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time saving efficiencies vs traditional methods

review coverage - no more need for incomplete random sampling

cost saving in past business reviews

Recognition

Recordsure | Fintech 100 icon

Fintech 100
2018

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Recordsure | Power 50 icon

Fintech Power 50
2018

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RegTech 100

Regtech 100
2018

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Cutting edge technology which learns for itself:

the more it is used the smarter it gets

Latest Insights

The power of three and flying the banner for women in tech

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Joanne Smith has been honoured three times in just seven days for the impact she is having in the tech industry

Joanne Smith Recordsure KPMG

Recordsure announces alliance with KPMG in Australia

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Alliance to bring UK AI-driven compliance tech to local financial services sector

Women in Fintech Powerlist 2018

Recordsure Founder Joanne Smith named in Women in Fintech Powerlist

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We are pleased to announce that Joanne has been named in the Senior Leaders category in the Innovate Finance Women in FinTech Powerlist!

voice technology and compliance

Voice technology and compliance: keeping pace with spiralling customer expectations

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Does technology change human behaviour, or is it behaviour which drives changes in technology?

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