Organisations can engage in a huge number of daily conversations with their customers
Telephone conversations, face-to-face meetings and written correspondence provide invaluable information for optimising regulatory compliance, risk management, customer care and sales.
Harnessing this data through traditional methods is difficult at scale. This often forces the adoption of random sampling of smaller segments in the hope that wider systemic trends might surface.
Legacy processes create blind spots which risk:
- Incomplete audit trails and failure to support customers
- Regulatory fines and missed revenue opportunities
- Damage to brand reputation and consumer trust
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Improving customer outcomes with advanced conversational analytics and automation
Recordsure builds pioneering tools that can gather data from all customer interactions, automatically interpret the information in much the same way a human reviewer would, then leverage commercially valuable insights and significant cases for follow-up action.
Using AI technology to do the heavy lifting
- Stay on top of 100% of accounts 24:7 and speed up remediation projects
- Streamline monitoring activity and lower costs in the process
- Automatically flag hidden risks, opportunities and important events
Driving performance and culture in regulated industries
Compliance
Automatically flag high-risk interactions and potentially vulnerable customers
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Operations
Automate labour-intensive tasks to drive efficiencies in day-to-day processes and remediation projects
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time saving efficiencies vs traditional methods
review coverage - no more need for incomplete random sampling
cost saving in past business reviews
Recognition
Cutting edge technology which learns for itself:
the more it is used the smarter it gets
Latest Insights
As RegTech moves beyond the realm of hype and cements its place in the financial services sector, where can tech solutions have a positive impact on compliance?
Recordsure COO Mark Braddock discusses the evolution of compliance and three key areas where it can give organisations an edge over their competitors
We’re hosting a live webinar looking at RegTech and the art of the possible with a focus on customer engagement analytics and compliance.
Macro trends tend to steal the headlines, but what impact is AI and new technology actually having day-to-day within organisations? Please share your insights through this survey.