Telephone conversations, face-to-face meetings and written correspondence provide invaluable information for optimising regulatory compliance, risk management, customer care and sales.
Harnessing this data through traditional methods is difficult at scale. This often forces the adoption of random sampling of smaller segments in the hope that wider systemic trends might surface.
Legacy processes create blind spots which risk:
- Incomplete audit trails and failure to support customers
- Regulatory fines and missed revenue opportunities
- Damage to brand reputation and consumer trust
Improving customer outcomes with advanced conversational analytics and automation
Recordsure builds pioneering tools that can gather data from all customer interactions, automatically interpret the information in much the same way a human reviewer would, then leverage commercially valuable insights and significant cases for follow-up action.
Using AI technology to do the heavy lifting
- Stay on top of 100% of accounts 24:7 and speed up remediation projects
- Streamline monitoring activity and lower costs in the process
- Automatically flag hidden risks, opportunities and important events
Driving performance and culture in regulated industries
time saving efficiencies vs traditional methods
review coverage - no more need for incomplete random sampling
cost saving in past business reviews
Cutting edge technology which learns for itself:
the more it is used the smarter it gets
With the digitisation of banking at risk of creating vulnerable customers, there is an irony that technology also holds the key to exponentially improving customer care.
As a growing number of businesses embrace RegTech innovations, will the ripple effect start shifting regulatory benchmarks?
Recordsure Head of Research, Simon Worgan, explains some of the potential risks in relying purely on AI for key decision making and how it is best placed to deliver value
Once viewed as a straitjacket by many financial services firms, compliance is undergoing a metamorphosis driven by new technology.