Telephone conversations, face-to-face meetings and written correspondence provide invaluable information for optimising regulatory compliance, risk management, customer care and sales.
Harnessing this data through traditional methods is difficult at scale. This often forces the adoption of random sampling of smaller segments in the hope that wider systemic trends might surface.
Legacy processes create blind spots which risk:
- Incomplete audit trails and failure to support customers
- Regulatory fines and missed revenue opportunities
- Damage to brand reputation and consumer trust
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Improving customer outcomes with advanced conversational analytics and automation
Recordsure builds pioneering tools that can gather data from all customer interactions, automatically interpret the information in much the same way a human reviewer would, then leverage commercially valuable insights and significant cases for follow-up action.
Using AI technology to do the heavy lifting
- Stay on top of 100% of accounts 24:7 and speed up remediation projects
- Streamline monitoring activity and lower costs in the process
- Automatically flag hidden risks, opportunities and important events
Driving performance and culture in regulated industries
Compliance
Automatically flag high-risk interactions and potentially vulnerable customers
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Operations
Automate labour-intensive tasks to drive efficiencies in day-to-day processes and remediation projects
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time saving efficiencies vs traditional methods
review coverage - no more need for incomplete random sampling
cost saving in past business reviews
Recognition
Cutting edge technology which learns for itself:
the more it is used the smarter it gets
Latest Insights
Given the chance, AI will be fundamental to restoring the public’s faith in the financial sector. If – that is – it can build up its own store of public trust.
Recordsure named in ‘Ones to Watch’ for innovation in a list of business excellence published by the European Business Awards, one of world’s largest and longest running business competitions.
The reason phone adverts usually show the display time as 10.08 and the lessons financial services firms can take from this
With the digitisation of banking at risk of creating vulnerable customers, there is an irony that technology also holds the key to exponentially improving customer care.