speech and document analytics
for regulated industries
You don't need to listen to a conversation recording from end to end
or read a customer file from cover to cover ever again
We turn your customer conversations and documentation into valuable insights which drive performance and culture.
Our cutting-edge technology combines human-level intelligence with machine-powered capability to support compliance, customer care, risk management and sales at scale.
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Every day regulated organisations engage with their customers across multiple communication channels. These interactions provide a valuable source of information for improving the customer experience, managing risks, training and sales. However, there’s so much data to process that it’s traditionally been an impossible task.
Our bespoke analytics and automation tools break down this information at scale, with human-level intelligence and machine-powered capability. Whether it’s for everyday monitoring or past business reviews, our tools unlock valuable insights for driving performance, culture and risk management.
Recordsure doesn’t replace the human decision maker. But by taking them straight to the needle in the haystack they can invest all their time on valuable activity rather than administrative chores. In practice, they should never have to listen to a recording from end to end or read a case file cover to cover ever again.
Regulated firms often struggle to review more than 5% of their customer interactions.
We shine a light on the other 95%.
In partnership with
The pressure on financial firms to treat vulnerable customers with compassion is all-time-high The global pandemic, national lockdowns and growing