Telephone conversations, face-to-face meetings and written correspondence provide invaluable information for optimising regulatory compliance, risk management, customer care and sales.
Harnessing this data through traditional methods is difficult at scale. This often forces the adoption of random sampling of smaller segments in the hope that wider systemic trends might surface.
Legacy processes create blind spots which risk:
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Improving customer outcomes with advanced conversational analytics and automation
Recordsure builds pioneering tools that can gather data from all customer interactions, automatically interpret the information in much the same way a human reviewer would, then leverage commercially valuable insights and significant cases for follow-up action.
Using AI technology to do the heavy lifting
Driving performance and culture in regulated industries
Compliance
Automatically flag high-risk interactions and potentially vulnerable customers
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Operations
Automate labour-intensive tasks to drive efficiencies in day-to-day processes and remediation projects
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time saving efficiencies vs traditional methods
review coverage - no more need for incomplete random sampling
cost saving in past business reviews
Recognition
Cutting edge technology which learns for itself:
the more it is used the smarter it gets
Latest Insights
Joanne Smith has been honoured three times in just seven days for the impact she is having in the tech industry
Alliance to bring UK AI-driven compliance tech to local financial services sector
We are pleased to announce that Joanne has been named in the Senior Leaders category in the Innovate Finance Women in FinTech Powerlist!
Does technology change human behaviour, or is it behaviour which drives changes in technology?