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Broadening oversight of customer interactions with tech and AI webinar recap

Broadening oversight of customer interactions with tech and AI

In recent weeks, we brought together Consumer Duty experts, in partnership with the BSA, to consider all things Consumer Duty and what it means for the mortgage market. In our concluding webinar of the three-part series, Garry Evans, Recordsure’s Chief Product Officer, and Olivia Fahy, Recordsure’s Senior Product

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AI can help navigate the Duty jungle

AI can help navigate the Duty jungle

The Consumer Duty is a hot topic for financial firms, on Wednesday it was described as the “elephant in the jungle” by the FCA itself. Chief Executive, Nikhil Rathi was making a speech at a UK financial dinner and his observations of the Duty and

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