Firms that adopt this risk-focused approach will in turn have the scope to deep-dive their business data unlike ever before. Learn how using ConversationReviewAI will help your business gain 100% oversight of customer conversations and revolutionise the identification of problem cases for remediation, whilst providing analytical insight for your firm’s thematic review.
Part 5: Evaluating, evidencing and improving consumer outcomes
Don’t miss the other four parts to this Consumer Duty mini-series, catch up with them all now:
- Part one: The role of RegTech to help monitor and evidence outcomes
- Part two: The power of tech-enabled process adherence checks to evidence Consumer Duty outcomes
- Part three: Utilise speech analytics to process risks in customer conversations
- Part four: Transform your Quality Assurance to innovate beyond random sampling