However, content creation and content analysis are two very different things as Recordsure’s Senior Product Manager, Olivia Fahy explains in our latest video. And it’s through analysing customer’s conversational content that QA teams can embrace the pioneering processes of ConversationReviewAI – in turn unlocking a smarter way to complete assurance reviews. Plus alongside Recordsure’s Chief Product and Commercial Officer, Garry Evans, Olivia also explains the fundamentals of tone and sentiment analysis and how this relates to one of our flagship products.
Then in the final part of this fourth instalment, Garry explores the efficiency and effectiveness savings that firms can achieve when they adopt ConversationReviewAI’s innovative tech-enabled approach to analysing customer calls.
Part 4: Transform your Quality Assurance to innovate beyond random sampling
Check back here for the final fifth part of the series ‘Futureproofing for Consumer Duty: Evaluating, evidencing and improving consumer outcomes’. Plus make sure to catch up on part one, two and three here.