Join them for this latest instalment, where they consider how firms can evidence the outcomes of customer conversations in a consistent and sustainable way – and move away from the more traditional, less effective methods. Plus, they explore the drawbacks of random sampling and highlight credible alternatives that can offer QA teams 100% oversight for the first time.
Part 2: The power of tech-enabled process adherence checks to evidence Consumer Duty outcomes
Check back here for part three of the series, ‘ Futureproofing for Consumer Duty: Utilise speech analytics to process risks in customer conversations’. Plus, catch up on part one: ‘The role of RegTech to help monitor and evidence Consumer Duty outcomes’.