Resources
Insights
Why outcomes monitoring needs more than management information
In July 2026, the FCA published its review of firms’ approaches to outcomes monitoring under the Consumer Duty. Alongside examples of good practice, the regulator identified firms that were collecting management information (MI) without being able to demonstrate what that information revealed about customer outcomes, what action had been taken
European Business Magazine: Mills Review highlights the growing need for ai oversight and evidencing in financial services
Recently featured in European Business Magazine, TCC Group and Recordsure CEO Joe Norburn explores why the FCA’s Mills Review should be an important marker for firms adopting artificial intelligence (AI) and how organisations can maintain accountability, oversight and evidence as AI becomes more deeply embedded across financial services. Published by the FCA in July 2026, the
Consumer Duty board reports: from governance to customer outcomes
On the 6th July 2026, the FCA published the final findings of the Mills Review, its assessment of how advances in artificial intelligence (AI) could reshape financial services by 2030 and beyond. Drawing on submissions from firms, technology providers, consumer groups, academics and regulators, alongside consumer research involving more than 5,000
Money Marketing: Preventing foreseeable harm under Consumer Duty
In a recent Money Marketing opinion piece, Joe Norburn, CEO of TCC Group (TCC, Momenta and Recordsure), explores how the FCA’s latest guidance reinforces a core Consumer Duty expectation: firms should proactively identify and address foreseeable harm before it emerges through complaints, arrears or other traditional
How can firms maintain oversight as AI takes on more decisions?
On the 6th July 2026, the FCA published the final findings of the Mills Review, its assessment of how advances in artificial intelligence (AI) could reshape financial services by 2030 and beyond. Drawing on submissions from firms, technology providers, consumer groups, academics and regulators, alongside consumer research involving more than 5,000
Citywire: Platforms seek greater visibility over AML controls
A recent Citywire article highlights how investment platforms are strengthening anti-money laundering (AML) controls as FCA scrutiny of financial crime oversight continues to increase. More firms are moving away from relying solely on advisers for customer due diligence and are undertaking their own verification and
