A Recordsure perspective, in partnership with Mailock.   In a recent podcast discussion with Mailock (Beyond Encryption), a central theme emerged for regulated firms: how to move beyond limited sampling and build a clearer, defensible understanding of customer outcomes.    At the heart of this shift is not just the use of

Ongoing advice is firmly in the FCA spotlight. A mix of supervisory work, Consumer Duty expectations and broader advice reform means firms are facing closer scrutiny – especially on whether services are delivered consistently and whether they can prove it.    For many firms, ongoing advice is central to both

Recently featured in Always Finance News, Joe Norburn, CEO at TCC Group (TCC, Recordsure and Momenta) said AI is now widely embedded across financial services, from fraud detection to customer onboarding and credit assessments.   While firms have adopted AI to improve efficiency and decision-making, regulators such as the

The FCA’s 2026–27 Annual Work Programme marks the second year of its five‑year strategy, FCA: Our Strategy 2025–30, and provides the clearest signal yet of how supervisory expectations are changing in practice. The aim is beyond just regulatory reform or deregulation – instead, it reflects a shift towards data‑driven supervision,

The FCA has been setting out its expectations for consumer investments and ongoing advice with growing openness. Through its new Regulatory Priorities approach, the regulator is asking boards and senior leaders to review what applies, take action and evidence the outcomes. For wealth and advice firms, that increasingly brings

The FCA’s Consumer understanding: good practice and areas for improvement publication reinforces a key supervisory message under the Consumer Duty: firms are now expected to evidence how consumer understanding is being achieved, monitored and improved over time, not simply describe the steps they have taken to simplify communications.    Consumer understanding is a core