innovator of the year 2022 uk fintech awards winner joanne smith

Recordsure’s Joanne Smith Awarded Innovator of the Year at UK FinTech Awards

We’re very pleased to announce that Recordsure and TCC Founder and Executive Chair Joanne Smith took home the title of Innovator of the Year at the UK FinTech Awards 2022!

The UK FinTech Awards celebrate the many achievements and successes of the UK’s burgeoning FinTech and RegTech sector, reflecting the nation’s emerging status as one of the world’s most pre-eminent technology hubs.

UK FinTech Awards said:

Joanne’s passion for compliance and technological solutions to complex problems that arise is second to none, as is her talent for transforming good ideas into practical products.

UK FinTech Awards

Organised by market intelligence firm FinTech Intel, these prestigious awards are judged by a panel of independent experts from across the industry. 

For Joanne to not only be shortlisted but take home the prize against fierce competition is a fantastic achievement – and serves as proof that Recordsure and TCC’s forward-thinking approach to solving financial services’ biggest operational obstacles continues to strike a chord with our clients, partners and peers.

I’m proud to have been named Innovator of the Year by the UK FinTech Awards.

My approach has always been to listen to what customers are looking for in a solution and find the best technology to bridge that gap whilst providing real value. I’m incredibly proud of what we have achieved over the years – and to be recognised as an innovator within the RegTech sphere is a great honour.

Joanne Smith, Founder and Executive Chair, Recordsure
Joanne Smith-Recordsure - Headshot B&W

This latest accolade follows Joanne’s receipt of the similarly titled Innovator of the Year at the Women in Governance, Risk and Compliance Awards last year. 

FinTech UK also shortlisted Recordsure for the RegTech of the Year award.

Click here to learn more about how the UK FinTech Awards is supporting the DEC Ukraine Humanitarian Appeal.

You can watch the highlights from the ceremony below.

Contact us to find out how our RegTech can help your business thrive.

Joe Norburn_Recordsure RegTech_Acquisition International

How RegTech is restoring consumer trust in financial services

Established as the UK’s Most Innovative RegTech Solutions Company, Recordsure was launched with the mission to redefine customer care – raising standards and exceeding expectations for what regulators, organisations and consumers assume to be industry level quality. Using bespoke AI technology, Recordsure’s voice and document analytics solutions support and service industry-wide challenges and protect customers most notably.

Accredited as the multi-award-winning business used by Banks, Private Banking and Wealth Management Firms, Insurers and Government services, Recordsure offers unique solutions that have given the company the recognition of success for over ten years.

What makes the company so impressive and able to achieve such respect within the industry is its imminent focus, dedicated to a specific sector of clients encompassed within the financial services sector.  Furthermore, Recordsure’s Transcription and Machine Learning (ML) models are trained specifically on the language and data from that industry domain.

CEO Joe Norburn details the company’s individuality and unique offerings by stating, “We understand our client’s problem statements and work hard to create solutions that work for our clients and across the industry. 

“The breadth of our product offering is unique – we provide compliance monitoring solutions across recorded conversations and case file documentation. This truly sets us apart from others because we can cover and analyse every interaction, spoken and written between firms and their clients.”

Since its establishment, Recordsure has developed revolutionary and innovative solutions that have made a transformational impact within the industry. Recordsure was founded as a response to the financial crisis, which subsequently impacted consumer perception of the financial services industry. Thus, imploring the concept that the sector was mis-selling and allowed unethical practices that destroyed confidence and trust.

However, Recordsure’s established a vision to override this insight by offering innovative RegTech tools to support firms whilst bolstering consumer trust. Overall, creating an industry that works to benefit everyone involved.

Joe explains this theory further by stating:

Very early on, we recognised the urgency to address the industry issues and the pressure on firms from the regulators to review their operations and processes. It’s become clear that firms need advanced technology tools to tackle reviews efficiently and within set timescales. At the time, the industry lacked an analytic technology solution for reviewing advice and compliance at speed and scale – so we built it.

Joe Norburn, Group CEO, Recordsure & TCC

Recordsure is renowned for its unique service offering. Its team’s combination and collaboration of financial experience, compliance, and innovative technology have driven its vision and mission to address the industry challenges.

This was handled by launching the market-first AI-driven RegTech platform, as Joe explains, “Using pioneering Recordsure-built AI technology, Recordsure tools are powerful. Our proprietary AI-driven speech analytics tools record, review and analyse 100% of customer interactions. We remove blind spots to ensure compliance, reduce risk and drive fair customer treatment. Our document analytics is a clever combination of Robotic Process Automation coupled with Optical Character Recognition and Machine Learning, boasting 97% AI accuracy.”

Overall, with the latest technological advances combined with the company’s expertise, Recordsure provided unmatched results in delivering accuracy across the industry and amongst competitors.

However, due to several surging impacts due to Covid-19, climate change, and social responsibility, general advancements in digital technology have been subsequently changed throughout the industry, affecting the expectations that customers demand from their providers.

With this comes the desire for digital convenience, which is why digital technology should be at the centre of everything firms do – allowing businesses to serve their customers better and enhance their experiences.

Joe pulls from this point by saying:

We help firms keep ahead of the competition and provide agility when responding to changes in customer or market demand. With our tools, clients can efficiently scale up or down their operations for individual customer-facing departments when needed, responding to the ever-changing environments.

Joe Norburn, Group CEO, Recordsure & TCC

Moreover, considering the firm’s future, Recordsure’s plan is to continue to invest in its team – working together closely to pioneer innovative RegTech solutions that support compliance and deliver value for its clients. Overall, Recordsure will provide state-of-the-art and better value compliance support and customer protection to the industry for 2022 and every year after. 

This article originally appeared in Acquisition International’s March issue.

FinTechBreakThrough_2022_Recordsure

Recordsure and TCC jointly recognised as ‘Best RegTech Company’ at FinTech Breakthrough Awards

We’re excited to announce that Recordsure, along with our sister company TCC, have been awarded the ‘Best RegTech Company’ prize at the 2022 FinTech Breakthrough Awards!

The FinTech Breakthrough Awards are intended to celebrate the most prominent FinTech and RegTech figures and organisations from around the world – especially those whose forward-thinking approach has left a significant positive mark on financial services over the past year.

We’re particularly pleased to win this award as a joint honour as it recognises the long, successful history of collaboration between our two companies. By combining our capacity for technological innovation with TCC’s expertise in regulatory compliance, together we’ve developed several ‘market-first’ solutions designed to address some of the most complex challenges facing today’s financial industry.

Melding artificial intelligence with machine learning and automation capabilities, our portfolio of next-generation technologies streamline compliance and embed best practice within regulated firms by bringing greater clarity and accountability to customer interactions.

FinTech Breakthrough Managing Director James Johnson said: 

Customers of financial services businesses are looking for more efficient and better value ways to manage regulatory compliance, reduce conduct risks and remediation costs, while also demanding unrivalled intelligence to improve customer experiences and outcomes.

The sector's biggest challenge comes down to how can financial institutions manage risk and deliver better customer outcomes at scale? Recordsure and TCC Group deliver on this challenge, driving innovation and delivering ‘breakthrough’ compliance solutions and support to the industry.

Their unique combination of ground-breaking technology and deep regulatory expertise helps them to solve today’s most complex challenges and we congratulate them on a well-deserved 2022 FinTech Breakthrough Award win.

James Johnson, Managing Director, FinTech Breakthrough

Our rapidly expanding list of solutions includes Recordsure AI Voice platform, which enables firms to analyse and segment 100% of client conversations, and flag areas of concern for more in-depth human review. By automatically triaging recorded interactions by topic and highlighting anomalies, this pioneering system delivers unbeatable transparency for regulatory evidencing, greater visibility of emerging risks and superior efficiencies for Quality Assurance teams.

This same smart, AI-driven tech underpins our powerful Recordsure AI Docs file reviewing tool. Equipped with document viewing, bookmarking and gap-flagging tools, this user-friendly solution streamline Past Business Review and remediation projects by automating the most time-consuming tasks typically carried out by review teams. As a result of ensuring that human resource is only deployed where it’s absolutely needed, it unlocks game-changing efficiencies and maximises returns on budget for assurance teams – without sacrificing accuracy.

Joanne Smith, Founder and Executive Chair of Recordsure and TCC, commented:

I’m delighted that FinTech Breakthrough has chosen to recognise the collaboration of Recordsure and TCC with this incredible award. The success of our companies is built on the advanced technology we deploy and the expertise of our teams across both

organisations.


We’re investing in these teams and working together more closely than ever to continue to develop pioneering, innovative RegTech solutions that eradicate inefficiencies and deliver real value for our clients.


What also makes us unique is our core belief that company culture is key to commercial success, making collaboration central to our strategy and culture.

Joanne Smith, Founder and Executive Chair, Recordsure & TCC

Contact us to find out how our RegTech can help your business thrive.

UK FinTech Awards 2022-RegTech-Finalist-Recordsure

Recordsure is shortlisted for the RegTech of the Year 2022 award

Recordsure is named the finalist for the RegTech of the Year 2022 category by the UK FinTech Awards.

The annual UK FinTech Awards returns once again to celebrate the incredible FinTech community, along with the accomplishments and triumphs of the UK’s best and brightest. The UK FinTech Awards are supported by FinTech Intel, the global market intelligence platform for financial services technology, and judged by an independent panel of experts.

We had a fantastic response and hundreds of entries. The debates were fierce, and the results close. It was our most competitive year yet.

UK FinTech Awards

Recordsure shone through amongst the fierce competition and became the finalist for the RegTech of the Year 2022 award for the second year running. Joe Norburn, CEO at Recordsure, is thrilled by this incredible recognition of Recordsure’s RegTech and its services to the industry.

Being shortlisted for the RegTech of the Year 2022 award is an incredible achievement for Recordsure and our RegTech solutions. My wholehearted thank-you goes to the Recordsure team for their focus and dedication in bringing innovation and change to the financial services industry.

Joe Norburn, CEO at Recordsure

This year we have even more reason to celebrate as Joanne Smith, Founder and Executive Chair at Recordsure and TCC Group, gets shortlisted for the Innovator of the Year 2022 award by the UK FinTech Awards.

The proprietary AI analytics technology was designed to close the regulatory gap and drive accountability to protect customers. Our unparalleled voice and data platforms record, review and analyse 100% of customer conversations and interactions, remove blind spots, bring transparency and promote fair customer treatment. 

Recordsure’s RegTech solutions are designed specifically for the financial services industry to:

  • ensure regulatory compliance
  • manage risk
  • speed up review processes
  • deliver remediation projects faster and with greater efficiencies
  • provide powerful intelligence for better customer outcomes and care

Deploying Recordsure RegTech, firms benefit from a faster, more consistent and more efficient approach to compliance management and higher quality results overall. Yet what truly sets us apart is the breadth of our unique product offering. We provide compliance monitoring solutions across recorded conversations and case file documentation and can cover and analyse every interaction, spoken and written, between firms and their clients.

Our cutting-edge technology combines human-level intelligence with machine-powered capability, and we support compliance, customer care, risk management and sales – at scale.

Contact us to find out how Recordsure RegTech can bring a faster, more consistent and more efficient approach to your compliance management.

FinTech Awards 2022-Innovator-Joanne Smith-Recordsure

Joanne Smith, Innovator of the Year 2022 Award finalist

We're proud to announce that Joanne Smith, Founder and Executive Chair at Recordsure and TCC, has been named a finalist for the Innovator of the Year 2022 category by the UK FinTech Awards.

The UK is home to the world’s premier financial services centre and a burgeoning financial technology market – and the annual UK FinTech Awards returns to celebrate the incredible FinTech community, along with the accomplishments and triumphs of the UK’s best and brightest. The UK FinTech Awards are supported by FinTech Intel, the global market intelligence platform for financial services technology.

We had a fantastic response and hundreds of entries for our independent judging panel to review. The debates were fierce, and the results close. It was our most competitive year yet.

UK FinTech Awards

A range of award categories cover the full spectrum of FinTech and are judged by an independent panel of experts. Considering the intense competition, being shortlisted for the Innovator of the Year is an incredible achievement for Joanne Smith – as well as for Recordsure and TCC.

Joanne appreciates the recognition of her hard work and commitment to innovation to serve financial services clients and their customers better.

Joanne Smith-Recordsure - Headshot B&W

I'm thrilled to be shortlisted amongst the fierce competition. My focus has always been on finding innovative technology solutions that help solve the financial services sector's biggest challenges – efficient risk management, compliance and better customer care.

Joanne Smith, Founder and Executive Chair, Recordsure

Joanne Smith, here is what you should know

Joanne-founded businesses, Recordsure and TCC, share decades of experience in finance, compliance and innovative technology.

Over the years, Joanne has led the way – breaking new grounds and challenging the accepted status quo when it comes to the issues of the financial services industry.

Joanne introduced a number of ‘market-first’ pioneering RegTech solutions to the market, focused on ensuring compliance and conduct, and improving transparency and accountability when dealing with customers.

While not from a technology background, Joanne assiduously upskilled, surrounded herself with experts and immersed herself in the world of digital and technology.

Through Recordsure, Joanne built ground-breaking AI RegTech tools with significant milestones:

  • The first company to provide a face-to-face conversation recording solution that meets the security needs of financial regulators and information commissioners
  • The first company to build a speech recognition system that achieves a high degree of accuracy with multi-party face-to-face conversations
  • The first company to build an AI system that breaks financial conversations into sections to streamline a variety of compliance, training, competency and customer insight reviews

Recordsure and TCC’s market-leading RegTech solutions deliver tangible business benefits – more efficient and better value ways to manage compliance, risks and remediation, and unrivalled intelligence to improve customer experiences and outcomes. 

What’s more, the UK FinTech Awards has shortlisted Recordsure for the RegTech of the Year award for the second year in the row, which is a cause for a double celebration here at Recordsure.  

Contact us to find out how our RegTech can help your business thrive.

Recordsure on FinTech Kalifa Review One Year On

Recordsure joins leading FinTechs in a push for stronger reform to regulation

Seventy leading technology firms sign Open Letter urging for more substantial reform to FinTech regulations in a bid to protect the future of the industry and consumers.

Recordsure and TCC’s Group CEO Joe Norburn is amongst the signatories of a new Open Letter urging regulators to speed up reforms to the UK’s FinTech industry.

The letter has been signed by the CEOs of more than 70 of the country’s most forward-thinking FinTech firms, including Gemini, OpenPay and Monzo – alongside Recordsure, and forms the latest part of the ongoing Kalifa Review initiative led by FinTech non-profit body, Innovate Finance.

The message, which urges policymakers to ‘seize on the opportunities afforded to us from leaving the EU’, endorses reforming existing regulations following suggestions made in the Kalifa Review in February 2021.

Entitled ‘Kalifa Review One Year On: Strong Progress, Opportunity for More’, it also sheds light on the encouraging advancements that have been made since its launch last year. These include the Bank of England’s newly unveiled plans for a Central Digital Currency, overhauls to the UK’s listings regime and Chancellor Sunak’s extension of R&D tax credits to data and cloud computing.

Nonetheless, the letter posits the view – echoed by its many prominent backers – that much work is still to be done to reform standards and boost innovation.

Rather than resting on our laurels, it is imperative that we continue to build on this momentum and work together to establish an environment in the UK that is even more supportive of and conducive to innovation in financial services.

Innovate Finance

The ever-growing importance of technology reflects how businesses and investors alike have undergone a shift in priorities since the beginning of the decade. The pandemic increased the adoption of digital finance and placed a renewed focus on the critical role that technology and innovation must play to make financial services work for all.

The Open Letter secures the front page of City A.M. which reflects the support of the financial services industry for the FinTech leaders’ calls for overhaul of regulations to build a world-leading environment for the sector.

Janine Hirt, Chief Executive of Innovate Finance, recognised the progress made, along with the significant potential and opportunity for the FinTech sector.

FinTech is a phenomenal industry for the UK and benefits the end society and the individual on the street, so championing and promoting that is really important to continue its strength.

Janine Hirt, Chief Executive of Innovate Finance

Recordsure FinTech is ready to bring business efficiencies to your regulatory compliance and drive better customer outcomes. Get in touch to find out how.

Recordsure logo 2022 Global Excellence Awards most innovative regtech solutions company 2022 UK

Recordsure named the Most Innovative RegTech Solutions Company 2022 – UK

Recordsure 2022 Global Excellence Awards winner most innovative regtech solutions company 2022 UK

2022 Global Excellence Awards, run by Acquisition International, announced Recordsure as the winner of the 'Most Innovative RegTech Solutions Company 2022 - UK' award.

We’re excited to start 2022 with this prominent award, an excellent recognition of our dedication and commitment to innovation and bringing industry-leading RegTech solutions to financial services organisations. 

In its fifth year, the Global Excellence Awards recognise and reward firms and individuals who have excelled in their industries by demonstrating a sustained and outstanding performance. The final judgement is based on criteria that acknowledge and highlight client dedication, innovation, business growth and performance. The selection process for the Global Excellence Awards is done through a rigorous, in-depth examination scrutinised by in-house specialists and award recipients are chosen based purely on merit.

It’s a great privilege for Recordsure to be named amongst the esteemed winners.

We're leading the way in innovation

The digitalisation trend in financial services is accompanied by increased expectations of transparency and openness about fair customer treatment. Our RegTech speech analytics tools offer interactions transparency – no matter which communication channel a customer chooses to use, while ensuring compliance and better customer outcomes along the way.

What’s more, we help firms keep ahead of the competition and provide agility when responding to changes in customer or market demand. With our tools, our clients can efficiently scale up or down their operations for individual customer-facing departments when needed, responding to the ever-changing environments. 

Through innovation, we deliver better value compliance support and customer protection to the industry. We’re continuously investing in our teams and working together more closely than ever on our pioneering, innovative RegTech solutions that eradicate inefficiencies and deliver real value for our clients. 

Want to find out how we can help your firm drive compliance, manage risks, and deliver better customer outcomes, or see our Voice and Documents Analytics tools in action? Get in touch! 

Recordsure 2022 Global Excellence Awards winner most innovative regtech solutions company 2022 UK
Joe Norburn Speaks to Money Marketing about RegTech

Why financial advisers can’t afford to lose the personal touch

Financial advisers need to find the delicate balance between digitisation, customer convenience and compliance.

Earlier this month, Joe Norbun, Group CEO at Recordsure and TCC, met with Money Marketing to discuss digitalisation and its impact on financial services’ client relationships.  Joe shared his advice on how to make the most of the technology available to deliver better outcomes and a positive client experience. 

Keeping digital platforms user-friendly and accessible to all is a priority. Firms should always look to optimise new platforms and tools to provide greater value for their clients.

Joe Norburn, Group CEO, Recordsure and TCC

With the swift changes in clients’ expectations, it’s not surprising that there’s been an increased demand for RegTech tools to help firms get it right.  

Recordsure offers game-changing speech and document analytics solutions. Get in touch to find out how we can help your business manage compliance, risks and drive better customer outcomes, at scale. 

Recordsure-Chief-Product-Officer_Garry-Evans

Recordsure appoints Garry Evans to drive product innovation

Garry Evans joins Recordsure team as Chief Product Officer

We’re excited to announce that Garry Evans has joined Recordsure and TCC as Chief Product Officer, leading the group’s Product Development. 

An accomplished technological innovator, Garry has more than 20 years of experience developing cutting-edge solutions that drive significant financial and social impact and possess extensive product and market development knowledge.

Garry spent much of his early career in FinTech start-up environments, where he developed a passion for both finding new solutions to complex problems and creating disruptive products with the potential to truly revolutionise the way compliance and risk are managed. More recently, he worked closely with OpenWrks and Tully on a landmark project that resulted in the world’s first Open Banking-driven, B2C debt advice solution to feature Conversational AI capabilities.

I’m excited to join Recordsure and TCC to oversee the future development of the strong compliance, conduct and RegTech product portfolio.

My focus is on bringing new and improved solutions to the market that benefit our clients and improve customer outcomes.

Garry Evans, Group Chief Product Officer, Recordsure and TCC
Garry-Evans_Chief-Product-Officer_TCC-Recordsure

At Recordsure and TCC, Garry is heading the Product Development and Delivery team. Under this remit, he’ll be spearheading our mission to leverage the latest advances in RegTech and bring sophisticated AI-enabled solutions to a wider audience. His keen insight and wealth of experience make him uniquely placed to lead the way in addressing the needs of the ever-evolving financial industry as we continue to tackle both ongoing challenges and newly emerging concerns from across the dynamic market landscape.

Find out more about Garry Evans and the experience he brings to Recordsure. 

Recordsure_CSR Silver Medal_Ecovadis

Recordsure achieves silver rating for our commitment to sustainability

We've earned a silver rating in our EcoVadis sustainability assessment!

Recordsure received a silver medal in the recent EcoVardis sustainability assessment and placed within the top 19% of all businesses surveyed within the computer programming and consultancy industries to date.

Here at Recordsure, we’re serious about sustainability. We believe that addressing environmental, social and ethical concerns in financial services benefits our clients, their customers, and ultimately the planet we all depend on. 

That’s why we’re so delighted about achieving the silver rating!

Recordsure_CSR Silver Medal_Ecovadis

As one of the most thorough and well-trusted business sustainability rankings worldwide, the EcoVardis assessment is conducted in accordance with the latest international sustainability standards – including the United Nations Global Compact, Global Reporting Initiative and ISO 26000 – and overseen by an expert committee of supply chain and green business specialists. The assessment methodology has been used by 75,000 companies worldwide.

The key four focus areas are environment, ethics, labour and human rights, sustainable procurement. 

Recordsure’s silver rating is a fantastic achievement and reflects our increasing efforts to support environmental, social and ethical causes through business activities and broader strategies over the past few years. 

We’re incredibly proud of the ‘Advanced’ score within the Ethics category, which exemplifies our commitment to fostering socially conscious values among the wider team. We promote an inclusive, forward-thinking culture that puts customers at the heart of everything we do and every decision we make.

Recordsure's silver rating is a fantastic acknowledgement of the work we're doing to ensure the highest possible standards in sustainable procurement, labour and human rights, ethical practices and environmental actions. We know how important transparency is to our clients and partners, and this award is a testament to our dedication to delivering to the highest industry standards.

Victoria Mansbridge, Head of Bid Management, Recordsure & TCC

We would like to thank EcoVardis for their encouragement and support and look forward to continuing our purpose-driven innovation in the new year and beyond.