Wealth Management and Private Banking
Wealth Management and Private Banking
Speech and document analytics
Unique analytics tools allow wealth managers and private bankers to harness powerful insights to drive conduct and culture, and improve performance by increasing capacity for advisers, support staff and supervisors.
Recordsure developed AI-driven speech and document analytics for wealth management and private banking teams
Firms that provide wealth management and private banking services to high net worth individuals pride themselves on developing strong, long-lasting relationships with their clients.
Often the needs and objectives of their clients are complex, involving family members, companies, charities and trusts that require sophisticated products and services. It is paramount that the regulated advice being given is clearly understood by all parties and that the client’s relationship with the firm is as strong as their relationship with their adviser.
The cliché is true: time is money. Many PBWM firms face a significant cost-income ratio challenge. Regulation and compliance rightly are important priorities, increasing the burden of administration and reducing the time advisers have for their clients and to grow the top line. Great service, valued advice and efficient processes will always win the day, but there are a number of challenges firms must first overcome.
Key challenges
Gathering and reviewing data
Data is not necessarily collected across all client touchpoints, nor is it possible to gather insights at scale. This can lead to compliance risks, a higher threat of remediation and the delivery of sub-standard client outcomes.
High administrative costs
Maximising client experience, revenue and efficiency. Advisers, assistants and para-planners spend a lot of time on cumbersome administrative tasks. These add costs, reduce the perception of value for the client and take up valuable hours which could be better spent attracting new business or strengthening existing relationships.
Optimising performance, conduct and culture amongst advisers
Changes in staff can cause disruption for clients, supervisors struggle to spend enough time with advisers and to get a true reflection of their work, and it can be difficult to show examples of what good looks like in training.
Recordsure tools offer powerful data, time and cost-saving and ensure compliance at scale
Recordsure is designed to tackle challenges like these at source. With a background in financial services, we use smart technology to support teams with a proven track record in private banking and wealth management. Our analytics and automation tools drive huge efficiencies in review processes, improve client outcomes by providing greater clarity of what is being discussed with clients and managing risks with advanced anomaly detection systems.
PBWM solutions breakdown
Download our Private Banking and Wealth Management breakdown to gain an in-depth understanding of the challenges our clients face and the solutions we have developed to tackle them.
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Powerful insights
Our comprehensive guide is the must-read for wealth managers and private bankers seeking to harness intelligent data and actionable insight from customer interactions at scale.
Recordsure drives value at scale
The Recordsure platform has been designed to address key issues of the PBWM industry at source, providing a holistic solution. Every business model is different, but our products are modular and versatile enabling them to be tailored to a wide variety of wealth management and private banking workflows.
The key areas we drive value for our clients include:
- Saving time from administrative work around meetings, which reduces costs and allows advisers to spend more time with their clients
- Stopping the need for advisers to take notes during meetings improving both efficiency and client experience
- Eradicating the need for random sampling with 100% assurance thus avoiding blindspots that hide compliance issues, client experience shortcomings and other risks
- Quantifying the risk profile of cases to rank them in order of priority, so if random sampling is still needed, efforts can be targeted to the most pressing areas
- Improving customer outcomes, strengthening relationships and gaining a competitive edge by training staff with real examples of excellent performance
- Taking reviewers straight to the information they need in wider cases, files and recordings resulting in a step change in efficiency
- Creating consistency in decisions and outcomes by integrating intelligent automation with human teams
- Improving record management to reduce the costs of remediation and data requests from regulators
- Cutting the travel costs for supervisors while providing them with a much more accurate understanding of adviser performance
- Integrating Recordsure with other IT systems and infrastructure across the business to increase revenues and efficiencies
PBWM solutions breakdown
Our comprehensive guide for private bankers and wealth managers seeking to harness data from customer interactions at scale
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Recordsure analytics tools are versatile and modular to give our clients the power to build a specific solution to meet their unique needs. Our AI-based cutting-edge technology combines human-level intelligence and machine-powered capability to support compliance, customer care, risk management and sales at scale.
