When it comes to ongoing advice servicing, TCC and Recordsure have truly been there, done that - and yes, even bought the t-shirt.
Our experience in this space isn’t just theoretical; it’s proven and battle-tested on complex and high-stakes projects.
Take for example, the large-scale remediation initiative we supported in Australia. This was part of the Royal Commission, delivered through our partner KPMG. The project was monumental in scope and ambition. It demanded not only deep expertise but also a level of consistency and quality assurance that simply couldn’t be achieved manually.
TCC and Recordsure’s Chief Product and Commercial Officer, Garry Evans, recently explored how this project was transformational, whilst speaking live on-stage at intelliflo’s innovate 2025.
Proven results at scale
During this project, Recordsure’s AI-powered solution came into its own. Leveraging our intelligent automation, we could drive an incredible 85% efficiency saving. What was initially forecast as a six-year effort was completed in under 12 months, and at less than half the expected cost.
Why does this matter in the UK today? Because the “no-service” fee challenge faced in Australia mirrors the ongoing servicing challenge we’re now tackling here. And we’re more than ready to meet it head-on.
From data to actionable insight
Thanks to our seamless integration with intelliflo, TCC and Recordsure can assess your ongoing advice servicing history directly and can analyse data back to 2018 in line with the latest guidance outlined by the FCA. Our AI combs through documents, creating a comprehensive timeline of activity for each client case. Then, the expert team at our compliance partner TCC, validate and interpret the findings, ensuring a precise understanding of what occurred during each service review period.
Plus, we can go even further – by evaluating the actual content of your ongoing advice communications to determine the quality and compliance of servicing provided.
The outcome? You’ll receive a clear, insightful dashboard that offers not just visibility into your servicing activity but also detailed analytics and insights to help you understand and improve your ongoing advice service obligations.
Transform your ongoing advice reviews
If you’re ready to turn a complex regulatory burden into a streamlined, insight-driven process, TCC and Recordsure are here to help you do just that with proven results, at scale. Get in touch today to discover how we can help your firm.
