With the cost-of-living crisis significantly increasing the volume of vulnerable consumers and the new FCA’s Consumer Duty regulations requiring creditors to evidence good consumer outcomes, Collections & Recoveries quality assurance teams are under more pressure than ever before. The challenges our solutions address include:
Our unique conversation analytics platform uses AI and machine learning that enables firms to identify how well processes are being followed, flagging risks and helping support compliance outcomes without interrupting the natural customer and advisor dynamic.
We help you better understand your customer interactions, against a backdrop of compliance and risk management, to improve conduct and customer outcomes at scale. For C&R Quality Assurance teams, this means improved call visibility of all client-advisor conversations and actionable insights to drive good customer outcomes.
For better management of compliance reviews, risk management and conduct monitoring – while achieving greater efficiencies and productivity
Recordsure specialises in helping Compliance and Quality Assurance (QA) teams overcome the challenges of lack of oversight, reliance on random sampling and spiralling costs in the face of increasing demand.
We can help you transform Compliance and QA.
This free guide provides a deep-dive into the latest compliance and quality assurance challenges C&R teams face every day. So how can the use of technology help QA teams to assure compliance and mitigate potential risks? How are the tools and insights the Compliance Technology offer helping C&R to improve customer care, support vulnerable and deliver better customer outcomes? Download your guide to learn more.
To find out how Recordsure’s post-conversation compliance analytics solutions can help your QA teams thrive in these challenging times. Simply fill in the short form below – and we will be in touch!
Our solutions are versatile, offering the option of deploying a standalone solution or integrating the analytics tool with existing IT systems through our advanced API. The tools are modular in nature and can be configured to fit existing processes and infrastructure.