Compliance Analytics for Collections and Recoveries
Collections and Recoveries
Better, faster, smarter Compliance Analytics
Providing Collections & Recoveries assurance teams with compliance analytics solutions to manage the challenges of compliance reviews, risk management and conduct monitoring
With the cost-of-living crisis significantly increasing the volume of vulnerable consumers and the new FCA’s Consumer Duty regulations requiring creditors to evidence good consumer outcomes, Collections & Recoveries quality assurance teams are under more pressure than ever before. The challenges our solutions address include:
- Increased volumes of calls
- Dealing with vulnerable customers
- FCA’s Consumer Duty compliance
Compliance analytics for C&R teams
Our unique conversation analytics platform uses AI and machine learning that enables firms to identify how well processes are being followed, flagging risks and helping support compliance outcomes without interrupting the natural customer and advisor dynamic.
We help you better understand your customer interactions, against a backdrop of compliance and risk management, to improve conduct and customer outcomes at scale. For C&R Quality Assurance teams, this means improved call visibility of all client-advisor conversations and actionable insights to drive good customer outcomes.
Recordsure Compliance Analytics
For better management of compliance reviews, risk management and conduct monitoring – while achieving greater efficiencies and productivity
Compliance Analytics for Collections & Recoveries firms
Recordsure specialises in helping Compliance and Quality Assurance (QA) teams overcome the challenges of lack of oversight, reliance on random sampling and spiralling costs in the face of increasing demand.
We can help you transform Compliance and QA.
Smart path to unbeatable oversight of customer interactions
- Gain 100% oversight of your customer interactions
- Increase supervision, oversight and processes monitoring
- Easily navigate to calls for review, guided by our AI classifications and risk scoring
- Improve efficiencies, performance, conduct and risk management
Leverage risk visibility for targeted-review of high risk cases
- Monitor the risk status of every customer conversation
- >20x the number of high-risk calls per day
- Critical intelligence to rectify areas of concern and address potential risks
- Concrete evidence for the regulator
More effective compliance, fresh operational efficiencies
- Focus reviewers’ valuable time on relevant parts of a call - focused on assessing outcomes, instead of searching through calls
- Deliver at least 50% more reviews with the same resource
Consumer Duty compliance: futureproof your processes
- 100% oversight of all customer interactions, no more reliance on random sampling
- Powerful operational tools to deliver Consumer Duty objectives
How to manage the new challenges, ensure fair customer treatment, and sufficiently evidence good outcomes to the regulator?
This free guide provides a deep-dive into the latest compliance and quality assurance challenges C&R teams face every day. So how can the use of technology help QA teams to assure compliance and mitigate potential risks? How are the tools and insights the Compliance Technology offer helping C&R to improve customer care, support vulnerable and deliver better customer outcomes? Download your guide to learn more.
Tell me more!
To find out how Recordsure’s post-conversation compliance analytics solutions can help your QA teams thrive in these challenging times. Simply fill in the short form below – and we will be in touch!
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Our solutions are versatile, offering the option of deploying a standalone solution or integrating the analytics tool with existing IT systems through our advanced API. The tools are modular in nature and can be configured to fit existing processes and infrastructure.
