With the cost-of-living crisis significantly increasing the volume of vulnerable consumers and the new FCA’s Consumer Duty regulations requiring creditors to evidence good consumer outcomes, Collections & Recoveries quality assurance teams are under more pressure than ever before. The challenges our solutions address include:
For better management of compliance reviews, risk management and conduct monitoring – while achieving greater efficiencies and productivity
Recordsure specialises in helping Compliance and Quality Assurance (QA) teams overcome the challenges of lack of oversight, reliance on random sampling and spiralling costs in the face of increasing demand.
We can help you transform Compliance and QA.
To find out how Recordsure’s post-conversation compliance analytics solutions can help your QA teams thrive in these challenging times. Simply fill in the short form below – and we will be in touch!
Our solutions are versatile, offering the option of deploying a standalone solution or integrating the analytics tool with existing IT systems through our advanced API. The tools are modular in nature and can be configured to fit existing processes and infrastructure.