Virtual oversight
ReviewAI integrated with intellifo office in January 2024 to enhance final advice reviews. Post-advice, inteliflo syncs with Recordsure to analyse quality, compile records and update client files. If necessary, cases can be escalated for human oversight. Our technology enables virtual oversight of adviser-client interactions whilst providing management data to identify trends and support training.
Consumer Duty success
The FCA’s Consumer Duty has increased the documentation workload for review teams. Utilising AI tools like Recordsure’s ReviewAI can provide a cost-effective solution for firms, with the benefit of having all documents saved in intelliflo office for ease of compliance access. By comparing ‘what was said’ with ‘what was documented,’ firms can better meet the Consumer Duty customer understanding and customer support outcomes.
The future of AI in financial advice
AI is set to transform financial services by automating tasks, freeing up experts to focus where their attention is needed most – however it’s important for firms to remember that using sector-specific AI is crucial to success. While generative AI solutions like ChatGPT excels in content creation, financial advice compliance requires a different approach. Whereas traditional (predictive) AI is ideal to analyse patterns and use information to make forecasts and predictions that can help drive decision making. Recordsure’s traditional AI has been developed over 12 years to ensure superior accuracy, process review efficiency and regulatory compliance – ReviewAI frees up human time to focus where expertise is needed.
Experience the seamless integration of Recordsure with intelliflo office, effortlessly transferring service cases at both pre- and post-sale stages to Recordsure’s advanced ReviewAI system.
