Futureproofing for Consumer Duty: Utilise speech analytics to process risks in customer conversations (Part 3 of 5)
The role of AI in the financial service sector has been a widely discussed topic by the FCA in recent months, and the regulator’s Chief Data, Information Intelligence Officer, Jessica Rusu, continued this in her recent ‘AI: Flipping the coin in financial services’ speech. Never before have AI developments captivated the mainstream media and public’s […]