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The importance of embracing equity as a business #InternationalWomensDay #EmbraceEquity
Often the words equality and equity are used interchangeably. But this year’s International Women’s Day campaign – which culminates today on Wednesday 8th March – shines a spotlight on the real difference in their meaning. So, we’re keen as a business to explore the importance in understanding this
Why use RegTech to evidence consumer outcomes and achieve Consumer Duty success?
Last October, FCA regulated firms were busy preparing for the first step on their Consumer Duty journey ahead of the Halloween deadline for implementation plans. Fast-forward three months, and the regulator has now provided their first in-depth analysis of some larger ‘fixed’ firms’ plans in turn giving
RegTech for Consumer Duty: three steps to the starting line
The 31st July 2023 is a date firmly stamped in FCA regulated firms’ diaries: from then on, the Consumer Duty will be a regulatory reality for new and existing financial products and services. But why is the Consumer Duty so hotly anticipated? Simply, because it’s
How to improve your treatment of vulnerable customers with AI technology
The circumstances we’ve faced, not only in this country but also globally, over recent years can seem almost unreal when we take a moment to look back. From the Covid pandemic to the current cost-of-living crisis, these truly challenging times show no sign of reprieve
Broadening oversight of customer interactions with tech and AI
In recent weeks, we brought together Consumer Duty experts, in partnership with the BSA, to consider all things Consumer Duty and what it means for the mortgage market. In our concluding webinar of the three-part series, Garry Evans, Recordsure’s Chief Product Officer, and Olivia Fahy, Recordsure’s Senior Product
Accelerate a positive culture: AI’s role in the Consumer Duty’s future
This week we’ve been reflecting on how the financial service industry is personified following the ‘From Zeroes to Heroes’ speech delivered by FCA Chief Operating Officer and Executive Director of Authorisations, Emily Shepperd. Think Wolf of Wall Street which neatly sums up Emily’s point– a “hedonistic stockbroker…