From legal definitions to operational realities: who feels the impact?
How commission legality, case-specific fairness and FCA consultation could affect creditors, brokers, CMCs and consumers in motor finance redress.
Technology: Document Intelligence
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Breaking down the ruling: what the Johnson case means for redress
Gary Evans and Gary Maude explain the Supreme Court’s Johnson decision, the FCA’s planned compensation scheme and the operational challenge facing motor finance firms.
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Driving change: The Supreme Court ruling sparks industry debate
A webinar summary on the FCA’s proposed motor finance redress scheme, possible complaint scope, operational pressures and practical preparation for firms facing DCA remediation.
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Preparing for the future: FCA redress and motor finance
Five motor finance redress themes matter now: scope, the Johnson case, operational impact, resourcing pressure and early preparation.
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Motor finance redress scheme – what do we know now?
The FCA plans to consult on a motor finance redress scheme after the Supreme Court ruling, leaving firms to assess data, disclosure and operational readiness.
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How to use artificial intelligence to navigate motor finance commission complaints
Motor finance firms facing commission complaints can combine regulatory expertise with structured data review to understand exposure and prioritise cases.
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Revolutionising ongoing servicing at scale with TCC and Recordsure
TCC and Recordsure describe how document intelligence, TCC expertise and intelliflo data can support ongoing advice servicing reviews at scale.
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Why AI holds the key to future-proofing ongoing advice compliance
How AI is transforming ongoing advice compliance, helping firms meet FCA expectations and future-proof their services.
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Tech-enabled solutions for motor finance redress
Motor finance firms preparing for a possible consumer redress scheme need stronger data, record keeping, resourcing, remediation strategy and operational workflow.
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The FCA’s focus on promoting the responsible use of AI
The FCA is encouraging responsible AI adoption as part of its growth agenda, while firms still need sector expertise, accountability and customer-focused controls.