Can the FCA Handbook API help firms demonstrate compliance?
The FCA Handbook API could help firms connect machine-readable regulatory requirements with monitoring, assurance activity and evidence from real customer interactions.
Technology: Document Intelligence
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FCA CP26/28: What the proposed AIFM reforms mean for governance and oversight
The FCA’s CP26/28 consultation is specific to AIFMs, but it illustrates wider regulatory themes around proportionate rules, governance information and oversight evidence.
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Consumer Duty board reports: from governance to customer outcomes
As firms prepare another annual Consumer Duty board report, the focus should move from governance evidence to customer evidence that supports board challenge and outcome oversight.
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How can firms maintain oversight as AI takes on more decisions?
As AI tools take on more of the analytical and administrative work, the human oversight question becomes more pressing — not less. We examine what responsible oversight looks like in…
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From sampling to scale: why reviewing more conversations requires the right AI approach
Why regulated firms need predictive AI, not sampling alone, to review more conversations and evidence customer outcomes defensibly.
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FCA ongoing advice rules: what firms need to evidence and how AI can help
Ongoing advice is under closer FCA scrutiny, requiring firms to evidence service delivery, fair value, review triggers and client outcomes without unsustainable manual effort.
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FCA scrutiny is reshaping ongoing advice
FCA priorities and Consumer Duty expectations are moving ongoing advice away from fixed processes towards evidence of judgement, value and client outcomes.
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Consumer Understanding under the Consumer Duty: why evidence, not intent, is now the regulatory test
The FCA’s consumer understanding review reinforces that firms need demonstrable evidence of understanding, not only clearer communications or good intentions.
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Turning the FCA’s Mortgage Regulatory Priorities into actionable insight
The FCA’s mortgage priorities place renewed emphasis on evidence, outcome testing, responsible lending and the ability to understand customer experience across the journey.
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FCA Regulatory Priorities 2026: What wholesale firms need to evidence now
The FCA’s wholesale priorities require firms to evidence operational resilience, governance and technology controls in practice, not just maintain documented frameworks.