Do voice analytics and automation have a place in complex sectors?
Voice analytics can reduce administrative work in complex regulated sectors by standardising records, identifying relevant data and helping experts focus on judgement-led tasks.
Technology: Document Intelligence
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How should CMCs prepare for the FCA’s proposed rules on conversation recording?
Mark Braddock explains the FCA’s proposed claims management rules, including call recording and storage, and how CMCs can prepare their processes.
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The Potential Return on Investment of MiFID II Call Recording
MiFID II conversation recording can create value through better processes, customer understanding, competitor insight, staff development and compliance evidence.
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Three big problems with call recording
Call recording can support evidence and suitability checks, but firms may still face gaps in coverage, slow reviews and limited assurance across business written.
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How insight from FinTech can ensure customer loyalty
Recordsure explains how better evidence from customer interactions can help firms correct errors, understand complaint trends and protect customer trust.