Insights
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IBS Intelligence: AI governance and why evidence and accountability matter
As AI becomes more embedded in financial services, firms need evidence of deployment, accountability for decisions and monitoring of customer outcomes.
European Business Magazine: Mills Review highlights the growing need for AI oversight and evidencing in financial services
TCC Group and Recordsure CEO Joe Norburn discusses the FCA’s Mills Review in European Business Magazine, focusing on AI governance, unchanged regulatory duties, transparency and evidence of customer outcomes.
Money Marketing: Preventing foreseeable harm under Consumer Duty
Joe Norburn’s Money Marketing opinion piece calls on firms to prevent foreseeable harm before it emerges through traditional warning signs. Ongoing monitoring of interactions and behavioural trends can support that expectation.
Citywire: Platforms seek greater visibility over AML controls
Citywire reports that investment platforms are strengthening AML checks as FCA scrutiny of financial crime oversight increases. Firms need evidence of due diligence, monitoring and accountability across adviser and platform relationships.
FPS: The risk of fragmented financial crime oversight
Fraud, money laundering, scams and crypto-enabled crime are increasingly interconnected, making connected oversight essential for clearer financial crime risk visibility.
Business & Accountancy Daily: Fragmented controls raise financial crime risk for firms
Disconnected systems reduce visibility and make financial crime outcomes harder to evidence. Consistent oversight strengthens detection, monitoring and decision-making.
European Business Magazine: Financial crime needs a team sport approach
Financial crime is a system-wide risk. Fragmented operating models weaken visibility, controls and response as fraud, scams and money laundering become more interconnected.
A-Team Insight: AI in financial services where the real challenges are starting to emerge
AI in financial services is moving from adoption to control. Firms need evidence of outcomes, accountability and governance once AI operates at scale.
IFA: The FCA’s Consumer Duty challenge is changing shape
The FCA’s Consumer Duty expectations are shifting from implementation progress to evidencing customer outcomes. Firms need monitoring, data analysis and auditability that withstand scrutiny.
European Business Magazine: Finance is scaling AI fast — now it has to prove it’s under control
Financial services firms need to prove control as they scale AI. Data quality, explainability, auditability and accountability are central to safe automation.
Connected intelligence, compounding risk: Rethinking agentic AI
Agentic AI can expose weaknesses in connected systems. Natural language reliance, layered decision-making and model interaction make structured design and oversight essential.
When AI agents talk: The hidden risks behind the hype
IT Supply Chain warned that agentic AI systems can create reliability and accountability risks if organisations adopt them without clear governance and architecture.
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Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.