Joanne Smith
Founder & Executive Chair
Founder of Recordsure and TCC Group, Joanne has spent more than three decades helping organisations strengthen customer outcomes, improve governance and navigate regulatory change.
Meet the team
Meet the experts behind Recordsure
Our people combine expertise across artificial intelligence, compliance, customer outcomes, information security and regulated business operations.
Meet the team
Recordsure brings together technology specialists, compliance professionals and customer-focused teams who share a common goal: helping organisations turn conversations, documents and evidence into trusted, usable intelligence.
As part of TCC Group, our team combines decades of experience across financial services, governance, quality assurance, customer outcomes and technology innovation.
Leadership team
Shaping the future of evidence-led AI
Our leadership team combines expertise in compliance, technology, product innovation and commercial strategy, helping shape the future of AI-powered evidence and intelligence for regulated organisations.
Joe Norburn
CEO
Joe leads Recordsure and TCC Group, bringing extensive leadership experience across financial services, banking and technology-enabled businesses. He is responsible for the Group's strategic direction and continued growth.
Garry Evans
Chief Product and Commercial Officer
Garry oversees product innovation, commercial strategy and growth, ensuring Recordsure delivers practical solutions to real-world compliance, assurance and operational challenges.
Chris Matthews
Chief Information Officer (CIO) / Chief Information Security Officer (CISO)
Chris leads information security, infrastructure and technology operations, helping ensure Recordsure meets the highest standards of security, resilience and data governance.
Kit Ruparel
Chief Technology Officer (CTO)
Kit leads Recordsure's technology strategy and engineering capability, driving the development of AI-powered products that help organisations improve oversight, evidence decisions and customer outcomes. He also contributes technical insight on artificial intelligence, data, engineering and evidence-led technology.
Commercial and operations
Helping clients turn priorities into progress
Our commercial, client success and operations teams help firms understand where Recordsure can create the greatest operational, compliance, quality assurance and customer outcome impact.
Victoria Mansbridge
Head of Sales Operations
Victoria leads sales operations and commercial support, helping ensure clients receive a seamless experience from initial engagement through to implementation and long-term partnership.
Richard Lee
Client Account Director
Richard works closely with regulated businesses to understand their oversight, governance and assurance priorities, helping them maximise value from Recordsure.
Rebecca Swiffen
Head of People
Rebecca leads the people strategy across the Group, helping attract, develop and retain the talented individuals that support Recordsure's continued growth and innovation.
Hana Shackleton
Group Marketing Director
Hana leads marketing, brand and digital strategy across Recordsure and TCC Group, helping communicate complex regulatory, operational and technology challenges in a practical and accessible way.
Thought leadership and technical editorial team
Practical insight from specialists
Recordsure's insight articles, guides and thought leadership content are developed collaboratively by technology specialists, compliance experts and marketing professionals.
Kit Ruparel
Technology Contributor
Provides expert commentary and insight on artificial intelligence, engineering, data, product development and the future of evidence-led technology.
Hana Shackleton
Group Marketing Director
Responsible for editorial direction, brand strategy and content development across Recordsure and TCC Group.
Diane Turner
Senior Campaign and Design Marketing Manager
Supports campaign strategy, content development, design and customer communications across Recordsure and the wider Group.
May York
Marketing and Content Executive
Supports research, content development, digital channels and the publication of insight-led resources for regulated businesses.
The wider Recordsure team
Specialist people behind every implementation
Behind every implementation is a wider team of AI engineers, software developers, product specialists, implementation experts, customer success professionals and compliance practitioners.
Together they help organisations transform customer interactions, documents and supporting evidence into actionable intelligence that supports better decisions, stronger oversight and improved customer outcomes.
Speak to the right expert
Start with your objectives
Whether you're exploring Conversation Intelligence, Document Intelligence, quality assurance, customer outcomes, regulatory oversight or AI governance, our specialists can help.
Talk to us about your objectives and we'll connect you with the right member of the Recordsure team.