Compliance Q&A: What are the key findings from the FCA’s ongoing advice review
In this Q&A, TCC’s David Boyhan explains why the FCA’s ongoing advice findings are positive but still leave work for firms to do.
In this Q&A, TCC’s David Boyhan explains why the FCA’s ongoing advice findings are positive but still leave work for firms to do.
A Q&A-style overview of the FCA’s ongoing advice review findings, the remediation questions they raise and the evidence wealth firms need for future reviews.
The FCA’s ongoing advice review highlights the need to evidence annual suitability reviews, identify redress, address disengagement and document service delivery.
Good-quality customer data helps financial services firms answer regulatory questions, improve ongoing advice processes and identify opportunities to support clients better.
Firms providing ongoing advice need accessible evidence and data to show reviews were completed, value was delivered and regulatory expectations were met.
Recordsure’s integration with intelliflo office supports advice review teams by transferring service cases, analysing quality, compiling evidence records and escalating cases for human oversight where needed.
Key takeaways from Joanne Smith’s panel discussion on how financial advice firms can use AI responsibly while evidencing compliance and customer outcomes.
Financial advice firms need accurate evidence of client conversations, service reviews and case documentation. Recordsure technology helps teams review customer timelines, identify gaps and focus human oversight where it is…
Kit Ruparel explains the cost, limits and responsible use of GPT-based meeting summaries, and why human verification and predictive AI remain essential for regulated decisions.
Technology can help advice firms evidence ongoing service delivery, cohort customers and support consistent review activity.