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Analysis, news and practical guides for compliance, quality and risk teams in regulated financial services.
The FCA’s motor finance focus reveals the importance of robust oversight
The FCA’s motor finance review highlights the risks created by weak evidence around historic sales practices and customer conversations. Firms should assess complaint handling, past business exposure and future audit trails.
Recordsure secures new patents for ground-breaking Capture app technology
Recordsure was granted patents in the US and Europe, including the UK, for the store and forward technology at the heart of its Capture solution. The patented methods support secure, tamper-proof recordings and upload to digital storage, including offline use.
Recordsure partners with intelliflo to support digitalised transformation of wealth management sector
Recordsure and intelliflo have partnered on an integration that adds Recordsure’s Conversation Intelligence and Document Intelligence speech and document analytics to intelliflo office, helping wealth management firms monitor, review and evidence client advice more efficiently.
Recordsure retains Silver EcoVadis Medal in recognition of sustainability efforts
Recordsure received a Silver Medal from EcoVadis for the third consecutive year. The assessment recognised a 68/100 score and Advanced status in Environment, Labour and Human Rights, and Ethics.
Bohemian Accuracy
Generative AI is not yet suited to tasks that demand certainty: it sees only a search-selected fraction of enterprise data, cannot measure its own confidence and is non-deterministic. Recordsure therefore relies on traditional machine learning to find information and blends…
Algorithmic bias in retail finance
Supervised learning models absorb the human biases in their training data, so a loan approval model can discriminate against women and minorities and spread that bias to further models. Using AI to inform human decisions, with careful data selection and…
International STEM Day: Optimising AI
AI’s breakout year – Collins Dictionary’s word of the year for 2023 – is already reshaping the careers the next generation will train for. Those entering STEM fields will work alongside AI, which can take on repetitive and data-heavy tasks…
Webinar recap: How Recordsure technology unlocks new regulatory compliance efficiencies
Invited back to the RegTech Global Association’s #RegTechEdgeNoBorders webinar series, Recordsure’s Garry Evans showed how Conversation Intelligence and Document Intelligence can level up firms’ compliance processes with AI-enabled insights and smart automation.
FCA review into later life mortgages highlights the need for robust QA processes
The FCA’s multi-firm review of later life mortgages saw almost 400 financial promotions taken down or amended, and found advice failings that put often-vulnerable older borrowers at risk. Firms need rigorous, scalable Quality Assurance, and Document Intelligence can speed up…
Recordsure’s Conversation Intelligence shortlisted for ‘Best AI Product in Government’ at CogX Awards 2023
Recordsure’s Conversation Intelligence has been shortlisted for ‘Best AI Product in Government’ at the CogX Awards 2023, for enabling a UK Government department to digitalise its interview process with a full record of every interaction. It provides a secure repository…
War of the Words
Generative AI such as ChatGPT captured attention by mimicking human language, but it probably does not understand language as people do. Recordsure technology instead relies on the Transformer element of GPT, used securely in our own chosen clouds, to understand…
Tech focus: Why is Document Intelligence the answer to Consumer Duty challenges?
Consumer Duty raises expectations for governance, customer support and process oversight. Document Intelligence helps firms increase review scope, frequency and reliability without simply expanding compliance teams.
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In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
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Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.