Summary
What this article covers in 30 seconds
- Recordsure was granted US and European patents for Capture’s store and forward technology.
- Capture records face-to-face or online conversations in a safe, searchable form.
- The patents cover secure, tamper-proof recordings and upload to digital storage, including offline use.
- Capture supports financial services and government recording requirements.
Recordsure was granted patents in the US and Europe, including the UK, for the store and forward technology at the heart of its Capture solution.
Recordsure’s Capture app enables financial services firms to record both face-to-face and online conversations in a high-quality, safe and searchable form.
The newly awarded patents cover the methods used within the technology to support secure, tamper-proof recordings and their upload to digital storage, even when using the Capture app offline.
Patent details
Recordsure Capture is used by financial services and government organisations and is compatible with Windows, Android and Apple devices.
These Recordsure patents are granted as US Patent number US11463421B2 and EU Patent number EP3497875B1.
Complete audio records of customer conversations
Before Recordsure Capture, financial services firms had no method of recording in-person conversations in a sufficiently secure and GDPR-compliant way. They could also have difficulty verifying the authenticity of a recording if a customer, regulator or court questioned its legitimacy.
This was true even when the recording was made in a customer’s business premises or home, where it is not usually feasible to establish an Internet connection. In that situation, the recording would need to temporarily reside on the mobile device or laptop.
For government applications, Recordsure Capture is required to be compliant with the Police and Criminal Evidence Act 1984 (PACE Act) and its subsequent updates for Secure Digital Networking solutions.
This requirement ensures conversation recordings are authentic and tamper-proof, enabling them to be considered non-repudiable if the digital interview record needs to be evidenced in court. The recording may need to be made offline, such as at an air or sea port, or in a hospital, police station or prison setting.
Recordsure Capture offers a portable and secure replacement for the legacy analogue tape or CD recording methods that remain widespread across central and local government departments.
Secure audit trails from proprietary technology
The technology patents cover inventions within Recordsure Capture that enable evidentiary recordings to be made within industries that need 100% certainty that a true record of conversations is made and retained, whatever the location.
Reliably capturing conversations using commodity hardware has taken years of design and development, because laptops can crash and batteries can run dry on mobile phones and tablets. Constant network connectivity also cannot usually be guaranteed in interview settings.
Recordsure Capture has been tested in production across many devices and environments, alongside the latest generation of Recordsure Advanced Microphones. These microphones can detect human speech, focus a microphone beam directly on in-person meeting participants, and reduce background noise from unwanted sources such as air conditioners, shuffling papers, keyboards, traffic, sirens or room echo.
Through research and development, Recordsure’s technologies provide high-quality digital interview recording and storage solutions for organisations that need dependable audit trails.
Frequently asked questions
Recordsure secured US and European patents, including the UK, for Capture’s store and forward technology.
Capture records face-to-face or online conversations in a high-quality, safe and searchable form.
Conversations may need to be recorded where a network connection cannot be guaranteed, such as customer premises, ports, hospitals, police stations or prisons.
The patents are listed as US Patent number US11463421B2 and EU Patent number EP3497875B1.