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Recordsure and TCC recognised for RegTech Innovation at FinTech Breakthrough Awards 2023
Recordsure and TCC won the RegTech Innovation Award at the FinTech Breakthrough Awards 2023. The award recognises regulatory technology that has pushed boundaries through technology-enabled solutions.
Recordsure Founder Joanne Smith featured on 2022’s Women in FinTech Powerlist
Recordsure and TCC Group Founder and Executive Chair Joanne Smith was recognised in Innovate Finance’s Women in FinTech Powerlist 2022. The list focuses on female participation, role models and leadership in FinTech.
Why use RegTech to evidence consumer outcomes and achieve Consumer Duty success?
The FCA’s first in-depth analysis of larger firms’ Consumer Duty implementation plans suggested some firms may have considered the requirements superficially, while noting good practice in identifying technology shortfalls early. RegTech such as Recordsure’s Conversation Intelligence helps firms monitor and…
RegTech for Consumer Duty: three steps to the starting line
The Consumer Duty’s 31st July 2023 implementation date is not a finish line but the starting point of a more assertive, evidence-based and outcome-focused era of FCA supervision. Firms can get ready by preparing every team member for the change,…
How to improve your treatment of vulnerable customers with AI technology
The Covid pandemic and the cost-of-living crisis have increased the number of consumers with characteristics of vulnerability, and the Consumer Duty puts fair treatment of vulnerable customers high on the FCA’s checklist. AI-powered speech analytics such as Recordsure’s Conversation Intelligence…
Broadening oversight of customer interactions with tech and AI
Random sampling leaves a large proportion of customer interactions un-analysed, but intelligent technology such as Recordsure’s Conversation Intelligence lets mortgage QA teams oversee 100% of calls and focus on those that need most attention. Garry Evans and Olivia Fahy explored…
Welcome new talent and diversity into the world of RegTech: Happy #STEMDay 2022!
Recordsure marks STEM Day by reflecting on the need for more diverse voices in science and technology careers, including FinTech and RegTech.
Recordsure and Grant Thornton strategic collaboration to transform customer conversation monitoring
Recordsure announced a strategic collaboration with Grant Thornton to support Consumer Duty implementation and compliance in UK financial services. The service focuses on oversight of customer conversations and quality assurance processes.
Recordsure ranked #13 on 2022’s RegTech 50 list of influential tech firms
Recordsure ranked #13 in BusinessCloud’s 2022 RegTech 50, marking its second consecutive year on the list. The ranking was decided by a readership poll and an independent judging panel.
Consumer Duty compliance: why now’s the time to take action
Consumer Duty requires firms to prioritise customer needs throughout the business cycle and evidence that good outcomes are being achieved. Webinar guidance covers sustainable oversight and risk monitoring.
Recordsure shortlisted for Business Cloud’s 2022 RegTech 50
Recordsure was shortlisted for BusinessCloud’s 2022 RegTech 50, which celebrates UK compliance technology firms. The shortlist included 82 companies, with a final 50 decided by judges and public votes.
Recordsure Founder Joanne Smith named as finalist for RegTech 2022 Awards’ International Female Entrepreneur of the Year
Recordsure Founder and Executive Chair Joanne Smith was named a finalist for Female Entrepreneur of the Year Internationally at the RegTech Australia Awards 2022. The nomination reflects Recordsure’s international RegTech work and Joanne’s wider recognition.
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In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
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Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.