Insights
News
Business & Accountancy Daily: Fragmented controls raise financial crime risk for firms
Disconnected systems reduce visibility and make financial crime outcomes harder to evidence. Consistent oversight strengthens detection, monitoring and decision-making.
European Business Magazine: Financial crime needs a team sport approach
Financial crime is a system-wide risk. Fragmented operating models weaken visibility, controls and response as fraud, scams and money laundering become more interconnected.
A-Team Insight: AI in financial services where the real challenges are starting to emerge
AI in financial services is moving from adoption to control. Firms need evidence of outcomes, accountability and governance once AI operates at scale.
IFA: The FCA’s Consumer Duty challenge is changing shape
The FCA’s Consumer Duty expectations are shifting from implementation progress to evidencing customer outcomes. Firms need monitoring, data analysis and auditability that withstand scrutiny.
European Business Magazine: Finance is scaling AI fast — now it has to prove it’s under control
Financial services firms need to prove control as they scale AI. Data quality, explainability, auditability and accountability are central to safe automation.
Connected intelligence, compounding risk: Rethinking agentic AI
Agentic AI can expose weaknesses in connected systems. Natural language reliance, layered decision-making and model interaction make structured design and oversight essential.
When AI agents talk: The hidden risks behind the hype
IT Supply Chain warned that agentic AI systems can create reliability and accountability risks if organisations adopt them without clear governance and architecture.
Agentic AI: Hidden risks
Agentic AI systems introduce significant risks when deployed without proper governance. Organisations should treat agentic AI as critical infrastructure.
UK financial regulator cuts cases to focus on investigations that achieve results
Joe Norburn featured in Compliance Week on the FCA’s evolving enforcement strategy, as the regulator shifts towards fewer investigations and more cases likely to deliver tangible outcomes.
TCC Group: What the FCA’s consolidation review means for advice and wealth management firms
TCC Group CEO Joe Norburn featured in Wealth DFM on the FCA’s consolidation review, governance, financial resilience and client outcomes in advice and wealth management consolidation.
The UK Wealth Management Merger Wave Isn’t the Risk. Bad Execution Is.
Joe Norburn featured in European Business Magazine on consolidation in the UK wealth market, with governance, disciplined due diligence, integration and oversight central across the deal lifecycle.
Insurance claims rewired: The rise of agentic AI
Agentic AI is changing insurance claims by moving beyond passive support. Tools that once surfaced information or flagged risks can now act within workflows and support real-time decisions.
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Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.