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Insights and Perspectives
Analysis, news and practical guides for compliance, quality and risk teams in regulated financial services.
FCA Regulatory Priorities Payments: Key areas of focus
The FCA’s 2026 payments priorities give payment and e-money firms a practical agenda for board oversight. Firms need evidence for innovation readiness, Consumer Duty, financial crime controls, resilience and safeguarding.
FCA Regulatory Priorities 2026: What wholesale firms need to evidence now
The FCA’s Wholesale Markets and Wholesale Buy Side reports shift supervisory attention to evidenced resilience, governance and controlled technology adoption. Boards need evidence trails that are reviewable and visible in day-to-day oversight.
FCA’s Retail Banking regulatory priorities 2026: What firms must evidence
The FCA’s retail banking priorities shift attention from policy alignment to demonstrable oversight, data and evidence. Retail banks and building societies need traceability across access, outcomes, fraud, resilience and data security.
Year three Consumer Duty board report: five priorities to strengthen outcomes evidence
Year three Consumer Duty Board reports need stronger evidence, traceability, third-party oversight and measurable improvements in customer outcomes.
FCA Insurance Regulatory Priorities report: key impacts for insurers and intermediaries
The FCA’s insurance priorities shift attention from policy intent to evidence of consumer outcomes, claims quality, governance and oversight. Insurance leaders need reliable MI across products, claims and delegated arrangements.
AI in financial services: FCA scrutiny, governance and evidencing outcomes
Regulated AI needs trusted data, traceability and defensible evidence. General-purpose GenAI differs from predictive AI built around structured, regulator-ready data.
Connected intelligence, compounding risk: Rethinking agentic AI
Agentic AI can expose weaknesses in connected systems. Natural language reliance, layered decision-making and model interaction make structured design and oversight essential.
When AI agents talk: The hidden risks behind the hype
IT Supply Chain warned that agentic AI systems can create reliability and accountability risks if organisations adopt them without clear governance and architecture.
Agentic AI: Hidden risks
Agentic AI systems introduce significant risks when deployed without proper governance. Organisations should treat agentic AI as critical infrastructure.
Motor finance redress: why remediation and tech will make or break the next phase
The FCA’s final motor finance redress scheme turns remediation into an evidence and data discipline. Firms need controlled processes that link eligibility, calculations, decisions and communications at scale.
UK financial regulator cuts cases to focus on investigations that achieve results
Joe Norburn featured in Compliance Week on the FCA’s evolving enforcement strategy, as the regulator shifts towards fewer investigations and more cases likely to deliver tangible outcomes.
TCC Group: What the FCA’s consolidation review means for advice and wealth management firms
TCC Group CEO Joe Norburn featured in Wealth DFM on the FCA’s consolidation review, governance, financial resilience and client outcomes in advice and wealth management consolidation.
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In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
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Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.