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Insights and Perspectives
Analysis, news and practical guides for compliance, quality and risk teams in regulated financial services.
Business & Accountancy Daily: Fragmented controls raise financial crime risk for firms
Disconnected systems reduce visibility and make financial crime outcomes harder to evidence. Consistent oversight strengthens detection, monitoring and decision-making.
European Business Magazine: Financial crime needs a team sport approach
Financial crime is a system-wide risk. Fragmented operating models weaken visibility, controls and response as fraud, scams and money laundering become more interconnected.
From sampling to scale: why reviewing more conversations requires the right AI approach
Limited sampling cannot give regulated firms a defensible view of customer outcomes at scale. Predictive AI helps classify risk, prioritise action and strengthen evidence.
A-Team Insight: AI in financial services where the real challenges are starting to emerge
AI in financial services is moving from adoption to control. Firms need evidence of outcomes, accountability and governance once AI operates at scale.
IFA: The FCA’s Consumer Duty challenge is changing shape
The FCA’s Consumer Duty expectations are shifting from implementation progress to evidencing customer outcomes. Firms need monitoring, data analysis and auditability that withstand scrutiny.
FCA ongoing advice rules: what firms need to evidence and how AI can help
The FCA is asking tougher questions about whether ongoing advice services are delivered consistently and represent fair value. Firms need oversight, evidence and technology that show services remain appropriate over time.
European Business Magazine: Finance is scaling AI fast — now it has to prove it’s under control
Financial services firms need to prove control as they scale AI. Data quality, explainability, auditability and accountability are central to safe automation.
Always Finance News: AI in financial services: where the real challenges are starting to emerge
Joe Norburn’s Always Finance News comments show financial services moving from AI adoption to governance, accountability and reliable data.
Inside the FCA 2026–27 Work Programme: data, evidence and regulatory oversight
The FCA’s 2026–27 Work Programme points to faster, data-led supervision and stronger expectations for firm evidence. Firms need clear records, structured data and defensible oversight of customer outcomes.
FCA scrutiny is reshaping ongoing advice
The FCA is testing whether ongoing advice remains appropriate, valuable and responsive over time. Firms need evidence of trigger-based engagement, changing client circumstances, fair value and actions taken from monitoring.
Consumer Understanding under the Consumer Duty: why evidence, not intent, is now the regulatory test
The FCA expects firms to evidence how consumer understanding is achieved, monitored and improved. Firms need multiple MI sources, testing, documented change cycles and senior oversight.
Turning the FCA’s Mortgage Regulatory Priorities into actionable insight
The FCA’s mortgages report gives firms a clearer view of supervisory priorities across market change, responsible lending, advice quality, governance and technology. Recordsure argues that firms need timely evidence and insight to demonstrate good outcomes under the Consumer Duty.
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The latest announcements, regulatory developments and company updates.
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In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
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Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.