Knowledge centre
Insights and Perspectives
Analysis, news and practical guides for compliance, quality and risk teams in regulated financial services.
Recordsure Founder Joanne Smith makes 2022’s Most Influential Women in UK Tech longlist
Recordsure and TCC Group Founder and Executive Chair Joanne Smith was nominated for Computer Weekly’s 2022 Most Influential Women in UK Tech list. Expert judges decide the final list before readers vote for the overall award winner.
The countdown to Consumer Duty compliance begins
Under the FCA’s Consumer Duty, boards must agree an implementation plan by 31st October 2022, and the rules apply to new and existing products from 31 July 2023 and to closed products a year later. Post-conversation Compliance Analytics helps QA…
New Consumer Duty: from October 2022 implementation planning to going ‘live’ in July 2023
The FCA has confirmed Consumer Duty rules, replacing TCF with a more proactive focus on good customer outcomes. Firms need implementation plans, governance and evidence that their products, services and support meet the Duty’s expectations.
Women in Governance, Risk and Compliance: meet Recordsure and TCC’s Joanne Smith
Joanne Smith’s Women in GRC Awards recognition, judging role, RegTech career and advocacy for women in technology show her contribution to governance, risk and compliance.
How RegTech can help mortgage providers better manage customer safeguarding, consumer duty challenges and cost of living crises
Rising mortgage pressure and Consumer Duty expectations increase the need for better oversight of advice conversations and customer safeguarding.
Consumer Duty: what we know so far and how next-generation RegTech can ease the compliance burden
Consumer Duty increases expectations for consumer protection, governance and outcomes monitoring. Firms need to review customer journeys, complaints handling and interaction evidence while using technology to support, not replace, compliance judgement.
Recordsure Founder Joanne Smith to judge Women in GRC Awards 2022
Recordsure and TCC Group Founder and Executive Chair Joanne Smith was selected as a judge for the 2022 Women in GRC Awards. The awards recognise female GRC thought leaders, advocates, mentors and women-led companies.
Recordsure’s Joanne Smith awarded Innovator of the Year at UK FinTech Awards
Recordsure and TCC Founder and Executive Chair Joanne Smith won Innovator of the Year at the UK FinTech Awards 2022. The award recognised her compliance expertise and work turning technology ideas into practical products.
How RegTech is restoring consumer trust in financial services
Recordsure’s voice and document analytics support compliance monitoring, customer protection and operational agility, helping firms review advice and compliance at speed and scale.
How digital transformation can streamline your compliance process
With more FCA rules and guidance on the way, RegTech and digital transformation help firms keep pace in three ways: simplifying compliance and assuring quality, opening up a more efficient way of working, and codifying best practice within workflows.
Recordsure and TCC jointly recognised as ‘Best RegTech Company’ at FinTech Breakthrough Awards
Recordsure and TCC received the Best RegTech Company prize at the 2022 FinTech Breakthrough Awards. Their combined technology and regulatory expertise supports compliance, risk management and customer outcome work.
Recordsure is shortlisted for the RegTech of the Year 2022 award
Recordsure was named a finalist for RegTech of the Year 2022 by the UK FinTech Awards for the second year running. Joanne Smith was also shortlisted for Innovator of the Year, alongside Recordsure’s compliance technology recognition.
Browse by type
Explore by category
News
The latest announcements, regulatory developments and company updates.
Analysis & Perspectives
In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
Case studies
Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.