6 Top Tips for Choosing the Perfect RegTech Solution
A RegTech selection process should involve the right teams, test different providers and prove value before major technology investment.
Technology: Workflow automation
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Is AI really putting jobs at risk?
AI will change financial services jobs, but human judgement, oversight and specialist expertise remain central to using RegTech effectively.
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NatWest trials Recordsure solution!
NatWest is trialling Recordsure technology to monitor regulated customer conversations, improve the quality of information and advice, and strengthen confidence for customers and staff.
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Compliant telephone recording and analysis under MiFID II
Recordsure’s CTO Kit Ruparel explains how MiFID II changes conversation recording requirements, why more channels fall into scope and what firms should assess when selecting compliant recording technology.
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Are Compliance Teams Set to Shrink?
Whether banks reducing compliance headcount should use technology only to cut costs or to strengthen monitoring and customer outcomes.
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The Potential Return on Investment of MiFID II Call Recording
MiFID II conversation recording can create value through better processes, customer understanding, competitor insight, staff development and compliance evidence.
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Are You Taking Advantage of AI?
Joanne Smith explains how artificial intelligence is already changing everyday services, financial compliance and customer conversations, and why firms should consider how it can rebuild trust.
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A Case of ‘Big Brother’ or Better Results?
Conversation recording can improve customer experience, monitoring and confidence when firms explain the protection that authentic records provide.
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Are there brighter times in banking ahead?
Mis-selling costs show why banks still need stronger culture, controls and governance, especially if advice propositions and robo-advice continue to develop.
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How insight from FinTech can ensure customer loyalty
Recordsure explains how better evidence from customer interactions can help firms correct errors, understand complaint trends and protect customer trust.