The dawn of AI: evolution or revolution?
AI and automation can reshape work by reducing administrative burden, improving review coverage and helping skilled teams focus on conduct risk oversight.
Technology: Workflow automation
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Recordsure joins forces with KPMG for trade mission to Australia
Recordsure joined KPMG on a trade mission to Australia to discuss how RegTech and FinTech could support financial sector reform.
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Recordsure nominated for Fintech Power 50!
Recordsure was nominated for the Fintech Power 50, a global community and list recognising influential and up-and-coming fintech businesses.
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How to prepare your team for new voice analytics and automation implementation
Recordsure’s Mark Braddock explains how leaders can introduce voice analytics and automation by focusing on tasks, communication and pilot teams.
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Do voice analytics and automation have a place in complex sectors?
Voice analytics can reduce administrative work in complex regulated sectors by standardising records, identifying relevant data and helping experts focus on judgement-led tasks.
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How should CMCs prepare for the FCA’s proposed rules on conversation recording?
Mark Braddock explains the FCA’s proposed claims management rules, including call recording and storage, and how CMCs can prepare their processes.
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From Skynet to Siri: the evolution of AI and voice integrated tools
Changing attitudes to AI, wider adoption of voice analytics, fresh insight from customer conversations and the limits of accuracy all shape how businesses use conversation technology.
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RegTech and identifying the need for change
Financial services firms can identify outdated processes and use RegTech to improve mortgage advice oversight and customer experience.
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Firms behind the curve in purchasing technology to comply with MiFID II
Why firms still needed technology to evidence MiFID II compliance, especially around face-to-face and field-based advice conversations.
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Customer experience is critical for business success
Customer experience can differentiate financial services firms, improve loyalty and protect reputation when supported by reliable front-line and back-office processes.