After an FCA review, almost 400 later life mortgage promotions were taken down or amended over ‘misrepresentative content’. What the findings mean for vulnerable borrowers, and how AI-powered document analytics…
A major UK Tier 1 Bank used Conversation Intelligence to centralise QA for Business Banking conversations, reduce observation travel and feed recordings into quality reporting.
A UK consultancy used Document Intelligence to increase wealth advice file review capacity, improve thematic trend analysis and avoid a linear increase in review costs.
A large UK Tier 1 Bank used Conversation Intelligence to capture advice conversations, support QA reviews and provide evidence for suitability reports and remediation checks.
A major UK retail and commercial bank used Conversation Intelligence to extend QA oversight from under 5% to 100% of mortgage conversations while cutting review time.
Recordsure’s CTO Kit Ruparel looks under the hood of the ChatGPT hype: whether AI truly ‘understands’ language, why Recordsure uses Transformer AI rather than generative chat, and where language AI…
Consumer Duty increases the need for broader, more reliable file and communications reviews, with Document Intelligence supporting targeted oversight and efficient quality assurance.
The FCA’s first in-depth analysis of Consumer Duty implementation plans suggested some firms may have considered the requirements superficially. Why RegTech can help firms monitor and evidence good consumer outcomes…
Highlights from our concluding Consumer Duty webinar with the BSA: how tech and AI can take mortgage QA teams beyond random sampling to oversight of 100% of customer calls, supporting…
Recordsure and Grant Thornton are collaborating on Consumer Duty monitoring, combining data, RegTech, automation and digital transformation expertise with Recordsure’s conversation analytics.
