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Insights and Perspectives
Analysis, news and practical guides for compliance, quality and risk teams in regulated financial services.
Achieving compliance with a helping hand from RegTech
RegTech is becoming part of practical compliance delivery as regulatory accountability increases. Technology can support governance, reasonable-steps evidence and culture oversight.
Compliance as a competitive advantage
Compliance is often seen as costly and restrictive, but RegTech can help firms reduce manual work and use compliance data more effectively. Mark Braddock identifies lower costs, better customer care and improved sales insight as key areas of advantage.
Recordsure selected for new international programme boosting UK FinTech industry
Recordsure was included in the Department for International Trade’s FinTech Bridge Pilot Programme with Australia, designed to support collaboration and reduce barriers to international expansion.
The power of three and flying the banner for women in tech
Joanne Smith received three recognitions in one week, alongside Recordsure’s alliance with KPMG in Australia. Joanne Smith and Recordsure CEO Joe Norburn both commented on the significance of the week.
Recordsure announces alliance with KPMG in Australia
KPMG Australia and Recordsure announced an alliance to bring Recordsure’s customer trust and transparency solutions to Australian financial institutions. The technology supports interaction capture, document review, remediation and customer outcomes.
Recordsure Founder Joanne Smith named in Women in Fintech Powerlist
Recordsure Founder and Group CEO Joanne Smith was named in the Senior Leaders category of Innovate Finance’s Women in FinTech Powerlist. The initiative promotes diversity, inclusion and visible role models across FinTech.
Voice technology and compliance: keeping pace with spiralling customer expectations
Consumer adoption of voice-enabled tools is changing expectations of transparency and accountability. Firms that plan for recorded, evidenced interactions can avoid falling behind customer demand.
Recordsure and TCC Founder Joanne Smith opens trading at London Stock Exchange
Joanne Smith, Founder and Group CEO of Recordsure and TCC, was invited to open trading at the London Stock Exchange at an event hosted by Fast Growth Icons.
How can AI help support vulnerable customers?
Customer vulnerability is complex, shifting and often hard to identify manually at scale. Simon Worgan explains how AI can help firms detect signs in conversations and direct customer care teams to the people most likely to need support.
Recordsure appoints new CEO as the group reaches for new heights
Recordsure announced Joe Norburn as CEO. Sister company TCC named Mike Park as CEO, with founder Joanne Smith taking the central Group CEO role.
Recordsure voted into the Fintech Power 50
Recordsure was named in the Fintech Power 50. The annual guide recognises influential companies and personalities shaping the Fintech industry.
Recordsure named in the Fintech100 as one of the world’s leading Fintech innovators
Recordsure was named as an Emerging Star in the Fintech100, a list created by H2 Ventures and KPMG to recognise leading global fintech innovators.
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The latest announcements, regulatory developments and company updates.
Analysis & Perspectives
In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
Case studies
Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.