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Insights and Perspectives
Analysis, news and practical guides for compliance, quality and risk teams in regulated financial services.
Recordsure Demo: see it in action
The Recordsure demonstration gives a quick overview of the platform’s key components and how its capabilities work in practice.
6 Top Tips for Choosing the Perfect RegTech Solution
A RegTech selection process should involve the right teams, test different providers and prove value before major technology investment.
Recordsure Selected as Part of RegTech 100
Recordsure was recognised in the RegTech 100, compiled by FinTech Global with input from industry experts. The list identifies technology providers addressing regulatory issues for financial institutions.
Introducing Recordsure!
Recordsure helps organisations make business conversations count by turning them into insight that supports their needs.
Is AI really putting jobs at risk?
AI changes tasks and job categories in financial services, but innovation still depends on people and on human expertise steering technology.
NatWest trials Recordsure solution!
NatWest is trialling Recordsure technology to record, secure and analyse regulated customer conversations. The trial focuses on improving service quality, compliance oversight and customer confidence.
Compliant telephone recording and analysis under MiFID II
MiFID II raises expectations for recording, retaining and accessing conversations that may lead to transactions. Firms need authorised, tamper-resistant records and useful management information, not only basic capture.
Recordsure calls for more structured engagement with RegTech community
Recordsure welcomes the FCA’s 2017–18 Business Plan but argues that existing initiatives do not yet amount to a dedicated RegTech programme.
Are Compliance Teams Set to Shrink?
Some banks were reducing or planning to reduce compliance headcount after a slowdown in fines, but Recordsure argues that technology should augment human judgement. Firms can use RegTech to reduce manual work, improve monitoring coverage and focus people on higher-risk…
Sales tactics and customer satisfaction: what approach should banks take?
JD Power findings and the Wells Fargo scandal show how aggressive sales practices can undermine customer satisfaction. Banks need better visibility of branch-level conversations and a stronger focus on advice rather than selling.
The Potential Return on Investment of MiFID II Call Recording
MiFID II conversation recording can create value through better processes, customer understanding, competitor insight, staff development and compliance evidence.
Data is key to the MiFID II call recording requirements
MiFID II expands call recording obligations, but the data from recorded conversations can do more than satisfy a basic requirement. With analytics, firms can create useful management information and improve oversight.
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News
The latest announcements, regulatory developments and company updates.
Analysis & Perspectives
In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
Case studies
Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.