Knowledge centre
Insights and Perspectives
Analysis, news and practical guides for compliance, quality and risk teams in regulated financial services.
Speech Technology Helps Financial Firms Support Vulnerable Customers
Vulnerability increased during the pandemic, leaving financial firms needing scalable oversight of customer interactions. Speech recognition and machine learning can identify potential signs of unfair treatment and support compliant, compassionate service.
Recordsure, WealthBriefing European Awards 2021 Finalist
Recordsure was named a finalist in the Innovative Use of Artificial Intelligence category at the WealthBriefing European Awards 2021 for speech and document analytics that support wealth management oversight.
Women in FinTech Powerlist 2020 shines a spotlight on Recordsure’s Founder and Executive Chair, Joanne Smith
Joanne Smith was named in the Senior Leaders category of the Women in FinTech Powerlist 2020, recognising her work across TCC Group, Recordsure and financial services compliance.
Expert industry analysis of the UK mortgage market and regulatory compliance
Recordsure hosted a live event following its UK Mortgage Market Review whitepaper. Panellists discussed lending market volatility, affordability, Brexit uncertainty, vulnerability and how conversation analytics can support fair treatment.
In the spotlight: Adeline Han, Programme Director
Adeline Han’s career story shows how inclusive teams, equal opportunities and trust help people develop at Recordsure.
In the spotlight: Maisie Mattison, AI Training Lead
Maisie Mattison’s route into AI training shows why diverse leadership, female managers and inclusive teams support development at Recordsure.
In the spotlight: Roberta Carissimi, Science Lead at Recordsure
Roberta Carissimi’s experience and Anthony Channon’s recruitment focus show how Recordsure is working to improve female representation in technical teams.
In the spotlight: Laura Wathen, Finance Director at Recordsure
Laura Wathen’s experience in male-dominated industries shows why trust around work and home life is central to workplace equality.
In the spotlight: Remarkable women of Recordsure
Female leadership and inclusive culture shape Recordsure’s approach to talent, diversity and technology for regulated industries.
Recordsure, a finalist at #AccelerateR 2021 Pitchfest
Recordsure was selected as a finalist at #AccelerateR 2021 Pitchfest, part of #ACCELERATERegTech2021. The event was hosted by The RegTech Association and Commonwealth Bank on 25 March 2021.
The Kalifa Review of UK FinTech
Recordsure was showcased in the Kalifa Review of UK FinTech. The independent review set out a plan for the UK to retain its global FinTech leadership.
Automation: The next step for financial advisers by Recordsure
RegTech automation is an important next step for financial firms using more technology after Covid-19. Automation can support best practice for financial advisers.
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The latest announcements, regulatory developments and company updates.
Analysis & Perspectives
In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
Case studies
Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.