Insights
Analysis & Perspectives
From sampling to scale: why reviewing more conversations requires the right AI approach
Limited sampling cannot give regulated firms a defensible view of customer outcomes at scale. Predictive AI helps classify risk, prioritise action and strengthen evidence.
FCA ongoing advice rules: what firms need to evidence and how AI can help
The FCA is asking tougher questions about whether ongoing advice services are delivered consistently and represent fair value. Firms need oversight, evidence and technology that show services remain appropriate over time.
Always Finance News: AI in financial services: where the real challenges are starting to emerge
Joe Norburn’s Always Finance News comments show financial services moving from AI adoption to governance, accountability and reliable data.
Inside the FCA 2026–27 Work Programme: data, evidence and regulatory oversight
The FCA’s 2026–27 Work Programme points to faster, data-led supervision and stronger expectations for firm evidence. Firms need clear records, structured data and defensible oversight of customer outcomes.
FCA scrutiny is reshaping ongoing advice
The FCA is testing whether ongoing advice remains appropriate, valuable and responsive over time. Firms need evidence of trigger-based engagement, changing client circumstances, fair value and actions taken from monitoring.
Consumer Understanding under the Consumer Duty: why evidence, not intent, is now the regulatory test
The FCA expects firms to evidence how consumer understanding is achieved, monitored and improved. Firms need multiple MI sources, testing, documented change cycles and senior oversight.
Turning the FCA’s Mortgage Regulatory Priorities into actionable insight
The FCA’s mortgages report gives firms a clearer view of supervisory priorities across market change, responsible lending, advice quality, governance and technology. Recordsure argues that firms need timely evidence and insight to demonstrate good outcomes under the Consumer Duty.
FCA Regulatory Priorities Payments: Key areas of focus
The FCA’s 2026 payments priorities give payment and e-money firms a practical agenda for board oversight. Firms need evidence for innovation readiness, Consumer Duty, financial crime controls, resilience and safeguarding.
FCA Regulatory Priorities 2026: What wholesale firms need to evidence now
The FCA’s Wholesale Markets and Wholesale Buy Side reports shift supervisory attention to evidenced resilience, governance and controlled technology adoption. Boards need evidence trails that are reviewable and visible in day-to-day oversight.
FCA’s Retail Banking regulatory priorities 2026: What firms must evidence
The FCA’s retail banking priorities shift attention from policy alignment to demonstrable oversight, data and evidence. Retail banks and building societies need traceability across access, outcomes, fraud, resilience and data security.
Year three Consumer Duty board report: five priorities to strengthen outcomes evidence
Year three Consumer Duty Board reports need stronger evidence, traceability, third-party oversight and measurable improvements in customer outcomes.
FCA Insurance Regulatory Priorities report: key impacts for insurers and intermediaries
The FCA’s insurance priorities shift attention from policy intent to evidence of consumer outcomes, claims quality, governance and oversight. Insurance leaders need reliable MI across products, claims and delegated arrangements.
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Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.