The resourcing crunch: preparing for a remediation surge
Motor finance firms preparing for redress may face a shortage of experienced case handlers as more complaints require nuanced, case-by-case assessment rather than automated processing.
Technology: Workflow automation
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From legal definitions to operational realities: who feels the impact?
How commission legality, case-specific fairness and FCA consultation could affect creditors, brokers, CMCs and consumers in motor finance redress.
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Breaking down the ruling: what the Johnson case means for redress
Gary Evans and Gary Maude explain the Supreme Court’s Johnson decision, the FCA’s planned compensation scheme and the operational challenge facing motor finance firms.
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Preparing for the future: FCA redress and motor finance
Five motor finance redress themes matter now: scope, the Johnson case, operational impact, resourcing pressure and early preparation.
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Motor finance redress scheme – what do we know now?
The FCA plans to consult on a motor finance redress scheme after the Supreme Court ruling, leaving firms to assess data, disclosure and operational readiness.
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Revolutionising ongoing servicing at scale with TCC and Recordsure
TCC and Recordsure describe how document intelligence, TCC expertise and intelliflo data can support ongoing advice servicing reviews at scale.
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Why AI holds the key to future-proofing ongoing advice compliance
How AI is transforming ongoing advice compliance, helping firms meet FCA expectations and future-proof their services.
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Tech-enabled solutions for motor finance redress
Motor finance firms preparing for a possible consumer redress scheme need stronger data, record keeping, resourcing, remediation strategy and operational workflow.
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Part 3: FCA’s ongoing advice services review: long term compliance and RegTech
The final webinar section examines long-term compliance, proportional review work, evidence quality, redress considerations and the role of RegTech.
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Part 2: FCA’s ongoing advice services review: the next steps for wealth managers
Part two of TCC’s webinar focuses on the evidence wealth managers need for ongoing advice reviews and the next steps to consider.