Consumer Duty increases the need for broader, more reliable file and communications reviews, with Document Intelligence supporting targeted oversight and efficient quality assurance.
Recordsure and TCC were chosen as joint winners of the RegTech Innovation Award at the FinTech Breakthrough Awards 2023.
The FCA’s first in-depth analysis of Consumer Duty implementation plans suggested some firms may have considered the requirements superficially. Why RegTech can help firms monitor and evidence good consumer outcomes…
Why 31st July 2023 marks the start of the Consumer Duty’s evidence-based, outcome-focused era of regulation – and three steps to get ready: prepare every team member, embrace data technology…
With 47% of UK adults showing one or more characteristics of vulnerability in May 2022, how AI-powered speech analytics helps QA teams identify vulnerability consistently and evidence fair treatment of…
Highlights from our concluding Consumer Duty webinar with the BSA: how tech and AI can take mortgage QA teams beyond random sampling to oversight of 100% of customer calls, supporting…
Recordsure and Grant Thornton are collaborating on Consumer Duty monitoring, combining data, RegTech, automation and digital transformation expertise with Recordsure’s conversation analytics.
How Consumer Duty changed FCA expectations, what firms need to evidence and how compliance teams can strengthen oversight of customer outcomes.
With Consumer Duty implementation plans due by 31st October 2022 and the rules in force from 31 July 2023, how post-conversation Compliance Analytics can help QA teams evidence good customer…
The FCA’s Consumer Duty sets demanding implementation deadlines and shifts firms towards evidence-led outcomes, customer understanding, product value and ongoing support.
