NatWest trials Recordsure solution!
NatWest is trialling Recordsure technology to monitor regulated customer conversations, improve the quality of information and advice, and strengthen confidence for customers and staff.
Technology: Reporting & Analytics (MI)
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Compliant telephone recording and analysis under MiFID II
Recordsure’s CTO Kit Ruparel explains how MiFID II changes conversation recording requirements, why more channels fall into scope and what firms should assess when selecting compliant recording technology.
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Recordsure calls for more structured engagement with RegTech community
Recordsure welcomes the FCA’s business plan but argues that the regulator needs more structured engagement with RegTech firms to support compliance innovation.
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Are Compliance Teams Set to Shrink?
Whether banks reducing compliance headcount should use technology only to cut costs or to strengthen monitoring and customer outcomes.
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Sales tactics and customer satisfaction: what approach should banks take?
A JD Power report on US banks showed stronger customer satisfaction alongside persistent concern about aggressive sales practices, branch oversight and the quality of customer conversations.
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Data is key to the MiFID II call recording requirements
MiFID II recording requirements create compliance challenges, but conversation data can also improve management information, monitoring and customer insight when firms choose the right RegTech approach.
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A Case of ‘Big Brother’ or Better Results?
Conversation recording can improve customer experience, monitoring and confidence when firms explain the protection that authentic records provide.