Voice technology is changing customer expectations. Firms may need better records and audit trails for important face-to-face conversations as transparency becomes more important.
Simon Worgan explains how AI can help firms identify signs of customer vulnerability, direct support and prepare for changing regulatory expectations.
Recordsure appointed Joe Norburn as CEO, while sister company TCC appointed Mike Park and Joanne Smith moved into the Group CEO role.
Hilary Benn visited Recordsure’s Leeds offices to learn how AI analytics and automation can support productivity across public and private-sector organisations.
AI and automation can reshape work by reducing administrative burden, improving review coverage and helping skilled teams focus on conduct risk oversight.
Recordsure’s Mark Braddock explains how leaders can introduce voice analytics and automation by focusing on tasks, communication and pilot teams.
Changing attitudes to AI, wider adoption of voice analytics, fresh insight from customer conversations and the limits of accuracy all shape how businesses use conversation technology.
Financial services firms can identify outdated processes and use RegTech to improve mortgage advice oversight and customer experience.
A RegTech selection process should involve the right teams, test different providers and prove value before major technology investment.
AI will change financial services jobs, but human judgement, oversight and specialist expertise remain central to using RegTech effectively.
