Automation in financial advice should make routine adviser tasks faster while protecting the human relationship that supports personal advice, customer reassurance and better use of client time.
Wealth managers can use conversation analytics to evidence quality, enrich client knowledge, identify trends and reduce post-meeting administration.
Financial services teams need consistent oversight across office, remote and field-based meetings, with recording, retrieval and QA keeping pace with changing client channels.
How remote working changed financial services risk management, quality assurance and compliance culture during Covid.
Recordsure shares observations from helping financial services teams record and assure remote conversations, including behaviour, culture and language changes.
Remote working has increased demand for accurate, securely stored conference call transcripts that help regulated firms evidence customer conversations and support insight-led review.
The FCA’s defined benefit pension transfer changes aim to reduce adviser conflicts, support better conduct and improve customer outcomes.
Recordsure and TCC appointed Adrian Fisk as an adviser to their boards, drawing on his KPMG financial services and remediation experience.
A convention from watch and phone adverts shows why firms should question legacy processes, including random sampling in financial services compliance.
Digital banking can improve access for some customers while excluding others, making technology both a source of vulnerability and a way to target support.
