Why 31st July 2023 marks the start of the Consumer Duty’s evidence-based, outcome-focused era of regulation – and three steps to get ready: prepare every team member, embrace data technology…
With 47% of UK adults showing one or more characteristics of vulnerability in May 2022, how AI-powered speech analytics helps QA teams identify vulnerability consistently and evidence fair treatment of…
Highlights from our concluding Consumer Duty webinar with the BSA: how tech and AI can take mortgage QA teams beyond random sampling to oversight of 100% of customer calls, supporting…
Recordsure marks STEM Day by recognising its role in encouraging diverse technology talent into FinTech and RegTech careers.
Recordsure and Grant Thornton are collaborating on Consumer Duty monitoring, combining data, RegTech, automation and digital transformation expertise with Recordsure’s conversation analytics.
Recordsure ranked #13 in BusinessCloud’s 2022 RegTech 50 after being shortlisted among 82 companies and selected in the top 20 UK RegTech brands.
How Consumer Duty changed FCA expectations, what firms need to evidence and how compliance teams can strengthen oversight of customer outcomes.
Joanne Smith was named a finalist for Female Entrepreneur of the Year Internationally at the RegTech Australia Awards 2022.
With Consumer Duty implementation plans due by 31st October 2022 and the rules in force from 31 July 2023, how post-conversation Compliance Analytics can help QA teams evidence good customer…
The FCA’s Consumer Duty sets demanding implementation deadlines and shifts firms towards evidence-led outcomes, customer understanding, product value and ongoing support.
