Can the FCA Handbook API help firms demonstrate compliance?
The FCA Handbook API could help firms connect machine-readable regulatory requirements with monitoring, assurance activity and evidence from real customer interactions.
Technology: Conversation Intelligence
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FCA CP26/28: What the proposed AIFM reforms mean for governance and oversight
The FCA’s CP26/28 consultation is specific to AIFMs, but it illustrates wider regulatory themes around proportionate rules, governance information and oversight evidence.
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Why outcomes monitoring needs more than management information
The FCA’s Consumer Duty review shows why firms need interaction-level evidence, not MI alone, to identify risks, act on findings and demonstrate better customer outcomes.
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European Business Magazine: Mills Review highlights the growing need for AI oversight and evidencing in financial services
Joe Norburn explains why the FCA’s Mills Review matters for firms adopting AI and needing clearer accountability, oversight and evidence.
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Consumer Duty board reports: from governance to customer outcomes
As firms prepare another annual Consumer Duty board report, the focus should move from governance evidence to customer evidence that supports board challenge and outcome oversight.
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Money Marketing: Preventing foreseeable harm under Consumer Duty
In Money Marketing, Joe Norburn, CEO of TCC Group, explains how firms can prevent foreseeable harm under the Consumer Duty.
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How can firms maintain oversight as AI takes on more decisions?
As AI tools take on more of the analytical and administrative work, the human oversight question becomes more pressing — not less. We examine what responsible oversight looks like in…
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Attivo CEO: Off-the-shelf AI won’t pass compliance scrutiny – custom AI will
Attivo’s Recordsure partnership shows why advice firms need governed, traceable AI aligned to compliance frameworks rather than generic AI tools.
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From sampling to scale: why reviewing more conversations requires the right AI approach
Why regulated firms need predictive AI, not sampling alone, to review more conversations and evidence customer outcomes defensibly.
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A-Team Insight: AI in financial services where the real challenges are starting to emerge
AI governance, oversight and accountability are becoming harder as financial services firms move beyond adoption and embed AI in day-to-day decisions.