Recordsure and Wealth Dynamix announced an alliance to help wealth managers analyse client touchpoints, improve engagement and maintain clearer audit trails across the lifecycle.
An FCA speech renewed attention on recording client interactions and why recordings can support suitability, evidence and better advice.
AI could help rebuild trust in financial services, but only if firms explain its customer value clearly and use it transparently rather than exploitatively.
A convention from watch and phone adverts shows why firms should question legacy processes, including random sampling in financial services compliance.
RegTech adoption may shift regulatory benchmarks as firms and regulators see how technology can improve compliance, customer outcomes and operational efficiency.
AI can support financial services firms, but firms need transparency, monitoring and human accountability before using it for decisions that affect customer outcomes.
Joe Norburn explains how technology is changing compliance from a defensive function into a source of customer insight, efficiency and commercial value.
RegTech can help financial services firms respond to SM&CR by improving governance data, evidencing reasonable steps and supporting culture oversight without relying only on larger teams.
Mark Braddock explains how RegTech can shift compliance from a cost centre to a source of efficiency, customer care insight and sales improvement.
KPMG Australia and Recordsure announced an alliance to roll out Recordsure’s customer trust and transparency solutions to financial institutions in Australia.
