Recordsure and Wealth Dynamix join forces to transform client engagement at scale

Recordsure and Wealth Dynamix, a global leader in Client Lifecycle Management (CLM) solutions, have announced an alliance to support wealth managers in improving client engagement across the entire client lifecycle.

The Wealth Dynamix platform

By incorporating Recordsure’s innovative AI-driven voice and text analytics into the Wealth Dynamix CLM platform, wealth managers will benefit from faster analysis of client touchpoints, a 360-degree view of the effectiveness of client engagements, actionable insights to help accelerate conversions and the ability to identify new opportunities for revenue generation.

WDX1 is the flagship, multi-award winning digital CLM solution from Wealth Dynamix, designed to support the complex requirements of wealth management companies from a single unified platform. Its capabilities span the entire client lifecycle, including client acquisition, client engagement, digital onboarding, regulatory compliance, relationship management, client servicing, and business intelligence.

Combined client records and alerts

The alliance will use Recordsure’s ability to turn customer conversations and documentation into valuable insights while also maintaining a fully compliant and easily navigable audit trail. The platform classifies the properties and content of all voice recordings and written documents, automatically applying a vast array of tags including topics of conversation, actions and outcomes, date, time, and length. All transcripts and recordings will be retained alongside Wealth Dynamix CRM data in a highly structured and organised form providing relationship managers with the ability to access, search, sort and filter client data quickly and cost-effectively to facilitate next best action decision-making.

When gaps arise or trends are identified, Recordsure will automatically alert the right person at the right time empowering those operating in a supervisory or governance capacity to improve customer service as well as assurance. They will also be alerted to gaps in processes that are hindering progress based on the journey a specific client is taking and will be able to take remedial action as required.

Leadership views

Joe Norburn, CEO at Recordsure, stated “We are delighted to be partnering with Wealth Dynamix to deliver data-driven, actionable insights for relationship managers in a single view. For wealth managers, client engagement is the lifeblood of the industry, which can feel increasingly challenging under growing regulatory scrutiny. We are excited that our specialist expertise in AI speech and document analytics is driving progress in the sector, enabling relationship managers to operate faster, smarter and more cost-effectively, while fully meeting their compliance obligations.”

According to Antony Bream, Managing Director – UK, Benelux and Americas at Wealth Dynamix, “Most wealth managers are still striving to achieve the utopia that relationship managers are crying out for, which is a single place to go for a 360-degree view of every client. In partnering with Recordsure, Wealth Dynamix is orchestrating a step change in the way that wealth managers can manage client engagements more profitably in the future, across the entire client lifecycle. The alliance also demonstrates our commitment to inject high levels of intelligent automation, to support our delivery of a functionally-rich Advisor Workstation.”