With just over a year to go until you are expected to comply with MiFID II, are you prepared for one of the most disruptive aspects of the legislation – the expansion of the taping regime? In this paper, we urge you to look beyond the call recording requirement to utilise the audio data collected to devise strategies that can result in competitive advantage.
Download the paper to discover:
- Why you need to make sure recordings are easily retrievable through data tagging
- Why omni-channel recording will save you time and money in the future
- How to transform data into intelligence
- How to use the data for competitive advantage
