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Insights and Perspectives
Analysis, news and practical guides for compliance, quality and risk teams in regulated financial services.
Revolutionising ongoing servicing at scale with TCC and Recordsure
Australian remediation experience informs the UK ongoing servicing challenge. TCC and Recordsure can analyse advice servicing history, create client timelines and provide dashboard evidence.
Why our move to Microsoft Azure speeds up Recordsure technology innovation
Microsoft Azure supports faster innovation, security, scalability, deployment flexibility and user experience improvements for Recordsure technology.
Why AI holds the key to future-proofing ongoing advice compliance
AI can help advice firms evidence ongoing advice services, identify gaps and move from reactive processes to proactive intelligence as FCA expectations rise.
Tech-enabled solutions for motor finance redress
The FCA’s June 2025 communication highlighted practical preparation for a possible motor finance consumer redress scheme. Firms can use technology to identify affected customers, manage workflows and support reporting.
The FCA’s focus on promoting the responsible use of AI
The FCA is supporting firms to invest in AI responsibly as part of its growth and innovation agenda. Firms should choose AI that reflects financial services context, customer outcomes and regulatory accountability.
Recordsure: TCC Group acquires Momenta Group
TCC Group acquired the assets and business of Momenta Group trading in the UK and Australia. The acquisition expands compliance, resourcing and technology support for regulated industries.
Part 3: FCA’s ongoing advice services review: long term compliance and RegTech
TCC sets out its house view on past business reviews, proportional evidence work, redress considerations and longer-term compliance for ongoing advice services.
Part 2: FCA’s ongoing advice services review: the next steps for wealth managers
TCC sets out the evidence firms need for completed reviews, declined engagement and missed reviews, and why MI must support both historic and forward-looking action.
Part 1: FCA’s ongoing advice services review: the scope
TCC interprets the FCA’s ongoing advice review findings through three client categories and the evidence wealth managers need to support each one.
FCA ongoing advice review presents better than expected findings
The FCA’s ongoing advice review gave the sector encouraging self-reported results, but firms should avoid complacency. Evidence quality, client categorisation, management information and sustainable review practices remain central.
What risks remain for firms following the FCA’s ongoing advice review findings?
Recordsure’s webinar with TCC regulatory experts sets out the remaining risks after the FCA’s ongoing advice review findings, with focus on evidence, review quality, chronology, backward-looking assessment, future preparation and disengagement strategies.
Recordsure technology now available in the Microsoft Azure Marketplace
Recordsure technology is now available in Microsoft Azure Marketplace. Customers can access Recordsure’s conversation and document analytics through Azure, including the first transactable Capture solution and options for customised private offers.
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The latest announcements, regulatory developments and company updates.
Analysis & Perspectives
In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
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Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.