Insights
Analysis & Perspectives
What can smartphones teach us about compliance and financial services?
The 10:08 phone advert convention shows how legacy processes can persist after their original logic has expired. Financial services firms can apply the same challenge to manual compliance sampling.
Will technology end up protecting or victimising vulnerable customers?
Digitisation can disadvantage customers who rely on physical access, but RegTech can also help firms identify vulnerability and target support more effectively.
Will changes in tech drive changes in regulations?
As RegTech becomes more capable and more widely adopted, regulators may increasingly expect firms to use technology that improves compliance and customer outcomes.
Holding AI to account in financial services
AI can improve efficiency and support customer outcomes, but firms must understand its limits before relying on it for important financial decisions. Hybrid models let technology handle lower-value work while humans retain responsibility for high-stakes judgement.
Compliance embraces tech to drive competitive advantage
Joe Norburn argues that compliance is being reshaped by customer expectations, regulation and technology. As RegTech reduces manual monitoring limits, firms can use customer interaction data to improve oversight, service, sales and training.
Achieving compliance with a helping hand from RegTech
RegTech is becoming part of practical compliance delivery as regulatory accountability increases. Technology can support governance, reasonable-steps evidence and culture oversight.
Compliance as a competitive advantage
Compliance is often seen as costly and restrictive, but RegTech can help firms reduce manual work and use compliance data more effectively. Mark Braddock identifies lower costs, better customer care and improved sales insight as key areas of advantage.
Recordsure selected for new international programme boosting UK FinTech industry
Recordsure was included in the Department for International Trade’s FinTech Bridge Pilot Programme with Australia, designed to support collaboration and reduce barriers to international expansion.
The power of three and flying the banner for women in tech
Joanne Smith received three recognitions in one week, alongside Recordsure’s alliance with KPMG in Australia. Joanne Smith and Recordsure CEO Joe Norburn both commented on the significance of the week.
Voice technology and compliance: keeping pace with spiralling customer expectations
Consumer adoption of voice-enabled tools is changing expectations of transparency and accountability. Firms that plan for recorded, evidenced interactions can avoid falling behind customer demand.
How can AI help support vulnerable customers?
Customer vulnerability is complex, shifting and often hard to identify manually at scale. Simon Worgan explains how AI can help firms detect signs in conversations and direct customer care teams to the people most likely to need support.
The dawn of AI: evolution or revolution?
AI and automation are framed as both a significant change and a continuation of how humans use tools to work more effectively. In financial services, they can reduce administration and improve review coverage.
Browse by type
Explore by category
News
The latest announcements, regulatory developments and company updates.
Analysis & Perspectives
In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
Case studies
Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.