Insights
Analysis & Perspectives
AI-driven speech analytics help financial services manage vulnerability
Vulnerability monitoring requires both human judgement and technology. Speech analytics can support identification, process adherence and review of customer outcomes.
How can Wealth Management firms use RegTech to their advantage?
Recordsure CEO Joe Norburn explains how RegTech can help wealth management firms monitor spoken and written client interactions, reduce administrative burden and strengthen compliance oversight. He also describes how pandemic-driven remote working increased demand for integrated recording and monitoring tools.
Speech Technology Helps Financial Firms Support Vulnerable Customers
Vulnerability increased during the pandemic, leaving financial firms needing scalable oversight of customer interactions. Speech recognition and machine learning can identify potential signs of unfair treatment and support compliant, compassionate service.
Expert industry analysis of the UK mortgage market and regulatory compliance
Recordsure hosted a live event following its UK Mortgage Market Review whitepaper. Panellists discussed lending market volatility, affordability, Brexit uncertainty, vulnerability and how conversation analytics can support fair treatment.
In the spotlight: Adeline Han, Programme Director
Adeline Han’s career story shows how inclusive teams, equal opportunities and trust help people develop at Recordsure.
In the spotlight: Maisie Mattison, AI Training Lead
Maisie Mattison’s route into AI training shows why diverse leadership, female managers and inclusive teams support development at Recordsure.
In the spotlight: Roberta Carissimi, Science Lead at Recordsure
Roberta Carissimi’s experience and Anthony Channon’s recruitment focus show how Recordsure is working to improve female representation in technical teams.
In the spotlight: Laura Wathen, Finance Director at Recordsure
Laura Wathen’s experience in male-dominated industries shows why trust around work and home life is central to workplace equality.
In the spotlight: Remarkable women of Recordsure
Female leadership and inclusive culture shape Recordsure’s approach to talent, diversity and technology for regulated industries.
Why wealth managers need tech to become sustainable in a post-pandemic world
The pandemic increased pressure on wealth managers to work more efficiently while maintaining client experience. Carefully chosen technology can reduce administration without removing human advice.
A wealth manager’s guide to keeping office conduct and culture alive
Wealth managers can sustain culture, conduct and compliance in remote or hybrid working by using recorded interactions and practical oversight.
Managing the financial challenge of COVID: The rising wave of debt management cases
COVID increased pressure on debt management operations and raised the stakes for vulnerable customers. Compassion, staff support and scalable monitoring are needed to evidence fair treatment.
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News
The latest announcements, regulatory developments and company updates.
Analysis & Perspectives
In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
Case studies
Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.