Client outcomes
Case Studies
How regulated firms use Recordsure to improve oversight, reduce costs, and build defensible evidence of good customer outcomes.
Banking Improving oversight and quality assurance across mortgage advice conversations
How a major UK retail bank increased QA coverage of mortgage advice conversations from less than 5% to 100%, while cutting review times by more than half.
Banking Enhanced QA oversight and reporting for Business Banking
A major UK Tier 1 Bank used Conversation Intelligence to centralise QA for Business Banking conversations, reduce observation travel and feed recordings into quality reporting.
Government Digitalising interview recording to reduce cost and improve efficiency
A UK Government Department used Conversation Intelligence to replace tape recordings and paper forms, securely storing interview audio, answers and evidence in a digital process.
Wealth and Advice Scale up file review provisions without increasing costs
A UK consultancy used Document Intelligence to increase wealth advice file review capacity, improve thematic trend analysis and avoid a linear increase in review costs.
Banking Scaling a major remediation review with technology
A 'Big 4' Australian consultancy used Document Intelligence to help review 64,000 remediation cases, classify 45 million documents and produce regulator-ready evidence within a year.
Insurance Centralising oversight of field sales insurance conversations
A national roadside assistance and general insurance provider used Conversation Intelligence to record field sales conversations, replace manual forms and give central teams accessible sales evidence.
Banking Smarter, faster Quality Assurance for client-advisor conversations
A large UK Tier 1 Bank used Conversation Intelligence to capture advice conversations, support QA reviews and provide evidence for suitability reports and remediation checks.
Banking Increasing QA oversight while reducing review costs
A major UK retail and commercial bank used Conversation Intelligence to extend QA oversight from under 5% to 100% of mortgage conversations while cutting review time.
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